Versions Compared

Old Version 2

changes.mady.by.user Enterprise IT

Saved on

compared with

New Version Current

changes.mady.by.user Enterprise IT

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 << Tahoe SP3 HF01 (v1) << Tahoe SP3 HF02 << Tahoe SP3 HF03 << Tahoe SP3 HF04 << Tahoe SP3 HF05 << Tahoe SP3 HF06 << Tahoe SP3 HF07 << Tahoe SP3 HF08 << Tahoe SP3 HF09 << Tahoe SP3 HF10 << Tahoe SP3 HF11 << Tahoe SP3 HF12 << Tahoe SP3 HF13 << Tahoe SP3 HF14 << Tahoe SP3 HF15 << Tahoe SP3 HF16 << Tahoe SP1 HF17 << Tahoe SP3 HF18 << Tahoe SP3 HF19 << Tahoe SP3 HF20 << Tahoe SP3 HF21

Background Color
color#B1AEF2

What's New?| Customer Fixed Issues and Known Issues| Prerequisites | Installation, Configuration, and Upgrade

  On this page:

Customer Fixed Issues | Known Issues 

Scroll export button
scopecurrent
template-idc9a14909-8f27-452d-bca0-164bee1a9265
captionDownload this Page
add-onScroll PDF Exporter

Merged Releases

Following are the merged releases in Tahoe SP3 HF22:

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Tahoe SP3 HF22.

Anchor
Service Management
Service Management
Service Management

Issue ID

Issue Description

Scenario

Resolution

144045

The date and time under Feedback Time was not displayed in the correct format. 

Scenario 1 – Service Request

Steps:

  1. Navigate to Reports. Select the module as Service Request.

  2. Select the Feedback Report from the Reports drop-down. The Feedback Report is displayed. Observe the Feedback Time column.

  3. Create the Push report in Feedback Report Action tab and observe the Feedback Time in received mail.

Scenario 2 – Incident Management

Steps:

  1. Navigate to Reports. Select the module as Incident Management.

  2. Select the Feedback Report from the Reports drop-down. The Feedback Report is displayed. Observe the Feedback Time column.

  3. Create the Push report in Feedback Report Action tab and observe the Feedback Time in received mail.

The date and time under Feedback Time is displayed in the correct format. 

141118

The Elapsed Time By Workgroup was displaying the value as 0.

Steps:

  1. Log in to the SUMMIT AI application> check the Time Zone set in MY PROFILE.

  2. Navigate to Incident > User > Manage Incident > Incident List > select any Incident ID.

  3. On the Actions Panel, click CHANGE HISTORY >observe Logged Time under Incident History.

  4. Observe Elapsed Time under Elapsed Time By Workgroup.

  5. Update the Time Zone in MY PROFILE.

  6. Observe Logged Time under Incident History as per new time zone.

  7. ObserveElapsed Time under Elapsed Time By Workgroup.

The Elapsed Time By Workgroup is now displaying the value as expected. 

144150

If any incident was created based on a rule of selecting symptom and description by selecting a pre-defined source, the source was not getting auto populated it was showing ‘Nil’.

Steps: 

  1. Configure a rule (Source value should be configured).

  2. Log an incident through the rule.
  3. Open the logged incident and verify the source value.

For incidents created based on a rule, the source gets auto populated after the resolution.

143142

Field values are displayed outside the placeholder especially in case of dropdowns when we print any SR from the “My Service request detail page.”

Prerequisite:

  • Configure the catalog with a dropdown attribute and publish the catalog.

 

Steps: 

  1.  Raise an SR for the above-configured catalog.

  2. Navigate to Request > User > My Service Request list page and access the above-raised SR.
  3. Click the PRINT page option present under the ACTIONS panel.

Field values are not displayed outside the placeholder when printed from the My Service Request detail page after the resolution.

143395 

Incident Category is not displaying all the entries in the list. 

Prerequisite: 

  • Parent and Child categories should be mapped. 

Steps: 
 

  1. Right click Child Category > Select Configure > CUSTOMER-CATEGORY CONFIGURATION > Publish to Customer. 
     
  2. Select Customer > Add more than one Customer. 
     
  3. Navigate to Incident >New Incident. 
     
  4. Click Category field. 

Categoryis displaying properly based on Customer selection. 

144346

Under Incident Management module, Admin was unable to paste value in Category Master. 

Prerequisites: 

  • Log in as an Admin. 

  • Copy the value from note pad (Example: Laptop) 


Steps: 
 

  1. Navigate to Incident > Incident Masters > Category. 

  2. Click Category >Rename or Create new Category. 

  3. Paste the copied value to Category. 

  4. Click Submit. 


Admin paste the value in Category Master and is getting validation message for special character restriction properly after the resolution.

142794

On page load approval notification count was not visible.

Steps:

Update the web config under appsetting section with the following Keys:


<add key="App:IsLoadAllFeaturesOnPageLoad" value="false" />
<add key="App:LoadAllFeaturesPages" value="IM_WorkgroupTickets.aspx,SDE_Dashboard.aspx"/>


Note: In App:LoadAllFeaturesPages key you have to mention the pages name with comma separated on which you want to load all features on page load by default.

Approval notification count is visible. 

141411

Issue 1 

Managed by field was not displaying data in the UI and incorrect Workgroup was selected. 
 
Note: Issue was occurring only when there was two same Workgroups in different Tenants 
 
Issue 2 

In CMDB users were not able to search CI with respect to IP address. 

Pre-condition:

  1. Create two tenants.

  2. Create two Workgroups with same name in two different recently created tenants. 

Info
titleExample:

Tenant = Tenant_1, wokrgroup = WG_1 
Tenant = Tenant_2, wokrgroup = WG_1 


Steps: 
Issue1

  1. Navigate to CMDB > Import > Import CI.

  2. Select the desired tenant.
    Example: Tenant_1

  3. Import type as Add.

  4. Select Classification.
    Example: Desktop or any.

  5. Download the CMDB Import template and enter all mandatory fields values into excel.

  6. Enter managed by field value as 'WG_1'.

  7. Upload the file into source field.

  8. Complete mapping & preview tab details & click on Bulk Upload. 
     
  9. CI will be created via excel successfully.

  10. Now navigate to CR details page & open the recently created CI ID via excel. 

Steps:
Issue 2:

  1. Navigate to CI list page.

  2. Select desired Tenant and Status.

  3. Select filter as IP address and try to filter the CI' with respect to IP address.
  1. Managed byfields data is populated as expected.

  2. Users can search CI'swith respect to IP address. 

141902

SLA breached on Holiday and Response Deadline was not calculating as expected.


Issue 1

Steps:

  1. Raise the SR with at least one approval.
  2. SR should be in New status once approved.
  3. Click In-progress status, then select an analyst.
  4. Observe whether the Response Deadline is recalculated by considering the Holiday.
  5. Click Submit.
  6. Observe the Response Deadline in the Change History.

Issue 2

Steps:

  1. Raise the SR with New Status and make sure all mandatory fields are set.
  2. Go to Service Request List and click Assign to me.
  3. Observe the Response Deadline in the Change History.
Response Deadline is calculating as expected in both the Issues.

143294

Attached documents were not displaying in Documents tab for a new Release Record.

Steps:

  1. Navigate to Release > User > New Release Record.

  2. Fill details in all the mandatory fields.

  3. Navigate to Documents tab.

  4. Fill details in all the mandatory fields along with uploading an attachment in the Attachment field.

  5. Click Add.

  6. Click Submit.

  7. Verify the details in the document tab.

  8. Navigate to Documents tab.

  9. Fill in details in all the mandatory fields.

  10. Under the Attachment field, upload an attachment.

  11. Click Add.

  12. Click Submit.

  13. Verify the details in the Documents tab.
Attached documents are displaying correctly in Documents tab.

144613

The automatic optimization in the CMDB API was failing because of a case-sensitive issue within the API response.

Steps:

  1. Open the Postman in the browser.

  2. Open the CMDB_LoadCIRecords API and click Send button.
The case-sensitive issue within the API response has been addressed, and the automation optimization is now functioning as intended.

143293

While creating a New Release Record, and attaching a document in the DOCUMENTS tab, user was getting the error “Oops! an error occurred”. The document was registered in the table in the DOCUMENTS tab, but the added attachment was not visible.

 

Steps:

1. Navigate to Release > User > New Release Record.

2. Enter the mandatory details > Navigate to DOCUMENTS tab > Enter the mandatory details.

3. Click Add > click Submit. > Verify the validations and added details on the DOCUMENTS tab.  

4. Navigate to the DOCUMENTS tab and fill in the mandatory details again and add the attachment. > click Submit.

5. Verify if the added document details and attachment are visible.

While creating a New Release Record, users can successfully add document details and attachments in the DOCUMENTS tab.

145056

While creating a new or renaming a category for the Incident module, unable to copy and paste the category name from any source such as Excel or Notepad.

Steps:

  1. Navigate to Incident > Incident Master > Category.

  2. Copy a valid text for the Category name from Excel, Word, or Notepad.

  3. Click Category > select Tenant.

  4. Right click on the category and select Create root node or rename the category.

  5. Copy and paste the name.

The copy-pasted text from Excel, Word or Notepad displays while creating or renaming a category.

143938

In the Incident module, for a parent incident, the solution, response, or resolution violation reason mentioned in Arabic font appears as question marks (?) in the linked child incidents.

Steps:

  1. Navigate to Incident > Incident List. Select any incident.

  2. On the Incident details page, navigate to the Relationship tab.

  3. Link a valid incident to the parent incident.

  4. Resolve the parent ticket. 

The linked child incident displays the Arabic font the same as the parent incident. 


Anchor
Asset Management
Asset Management
Asset Management

Issue ID

Issue Description

Scenario

Resolution

145702

Deallocation was not working and showing error.

Prerequisite:

  • User name should have comma.

Steps:

  1. Navigate to Asset > Manage Assets > Asset Inventory.

  2. Select the Asset Type as Fixed.

  3. Click on the hyperlink under Allocated column.

  4. Click on the check box of an Asset.

  5. Click Deallocate from the Actions panel on the right side.

The Deallocate page after selecting an Asset is not displaying any error.

146242

Custom attribute values were not displaying in the Deallocate Fixed Asset page.

Prerequisites:

  • Asset should be present in the Fixed Asset page with status as Allocated.

  • Allocated Assets should be present in My Asset list page with Accepted status.

  • Asset Return Type and Return Type Movement Configuration should be configured.

Steps:

  1. Navigate to Asset > Manage Assets > Asset Inventory.

  2. Select Fixed Asset type to navigate to Fixed Asset list page.

  3. Filter the Assets with status as Allocated.

  4. Click on the check box next to the Asset ID.

  5. Click Deallocate from the Action panel. Asset Return Request for User page is displayed.

  6. Click on the check box next to Asset ID.

  7. Click Submit.

  8. Return Asset List pop-up is displayed. Enter all the mandatory field values.

  9. Click Return. The Asset will be displayed in the Asset Return Request page.

  10. Navigate to Asset > Manage Assets > Asset Return Request.

  11. Click the check box next to Movement ID.

  12. Click Deallocate from the Actions panel.

  13. Click OK.

Custom attribute values are displaying correctly after return request in the Deallocate Fixed Asset page.

Note:

If more than one movement IDs from different categories are selected, then the custom attributes are not displayed, and the following notification is displayed:

“Since selected Assets belongs to multiple categories, the category attributes are not allowed to update.”

141110 

On Software License Mapping  filter page, Software License names are not populating,  

due to which the user was unable to map the configured software license. 

Prerequisites: 

  1. New Publisherand License Details must be configured on Software License Configuration page.  
    (Asset > Configuration > Software > Software License Configuration.) 
     
  2. Software Asset must be added to the newly created license. 
     

Steps: 

  1. Navigate to Asset > Configuration > Software > License Mapping. 
     
  2. On the License Mapping page, in the FILTERS pop-up, check and verify the data displayed for License Name field.

Software License names are populating properly on the Software License Mappingpage without any issues after the resolution. 

145351 

User was unable to configure the asset sub-status in the Status Configuration. 

 

The Asset Type selection from the sub status configuration was not happening. 

 


Steps: 

  1. Navigate to Asset > Configuration > Asset Masters > Status Configuration. 
     
  2. On the Status Configuration page, select the required Tenant from the list. 
     
  3. For the desired asset status, right-click on the option and select Configure. 
     
  4. In the displayed pop-up, check and verify the Asset Type selection. 

The Asset Type selection from the sub status configuration works fine on the Status Configuration page without any issues after the resolution. 

142155 

Multiple de-allocation emails and requests were triggered and reflected in the checker approval page for one Asset De-allocation transaction. 

  

This issue occurred when the user clicked SUBMIT button multiple times on the Asset Deallocation page. 

  


Prerequisite:   

  1. Maker-Checker process must be enabled for Asset Allocation & Deallocation. 

  

Steps:   

To perform Deallocation of asset, perform the following steps:   

  1. Navigate to Asset > User > Manage Assets > Asset Inventory.  
     
  2. Select Fixed Asset on the Asset Inventory page.  
     
  3. Select the required Tenant from the list. 
      
  4. Click the Allocated count hyperlink for the required Asset Category. 
    The Fixed Asset List page is displayed with Allocated status records. 
      
  5. Select the required asset checkbox and click DEALLOCATE option from ACTIONS panel on the right. 
      
  6. On the Deallocation configuration page, provide all the necessary information and click SUBMIT. 

De-allocation emails are triggered properly (without multiple email requests) as per the deallocation record submission after the resolution. 


Anchor
Known Issues
Known Issues
Known Issues 

This section describes the known issues detected by the Summit Dev and QA team in this Release.

Issue ID

Issue Description

Scenario

Workaround

101982

An approver encountered an error ‘Opps, Error Occurred’ message when opening an SR for approval. 

Prerequisites:

  • Create a Catalog with fields including an Attachment field.
  • Create an SR and attach an email with a symbol in the attached file name.
    For Example:

Steps:

  1. Log in to the SummitAI application as an Approver.

  2. Navigate to Request > Service Request List.

  3. Click the newly created SR ID hyperlink.

N/A

100922

An error ‘Opps! An error occurred’  or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value.

Scenario – I


1.       Navigate to Incident > SLA Configurations > Urgency.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Press Space Key in Urgency Name field and click SUBMIT


Scenario – II


1.       Navigate to Problem Management > SLA Violation Reason.

2.       Select a Tenant.

3.       Click Add New from left panel.

4.       Select the Violation Type from the list.

5.       Press Space Key in SLA Violation Reason field and click SUBMIT.

N/A

105119

After submission, the text is getting converted to code for Question and Answer fields.

Prerequisites:


1.       Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit.


2.       Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field.

N/A

100352

When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page.

Prerequisites:


1.       Create a 'status' having special characters such as (*satus_test*).


2.       Create the CR.


Steps:


1.       Log in as approver.


2.       Navigate to Change > Change record list.


3.       Click on the Filters icon.


4.       Select the 'Tenant' field as ALL.


5.       Select the previously created 'status'.


6.       Click Apply.


7.       Verify the results, after applying the status filter with special characters.

N/A

100760

The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category.

Steps:

1.    Navigate to Change > User > Change Record list.

2.    Select the 'Tenant' field as ALL.

3.    Select the field as Category.

4.    Click Apply.

5.    Check the results displayed on the Change Record list page.

The Category filter works fine, when you select individual Tenant and Category.

100781When a ‘User Contact Number’ is used to filter records on the list page of IM/SR/PM, it does not fetch any data records.

Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter:

Steps: Incident Management (IM)

1.    Navigate to Incident > Manage Incident > Incident List.

The Incident List page is displayed with list of incidents.

2.    From Filter options, select User Attributes
> User Contact Number. Select the operator as = and enter the Contact Number in the Value field of the respective User.

3.    Click Apply.

4.    Verify the results, after applying the User Contact Number filter.

N/A
100796The ‘Time Selection’ option is not displayed to an Analyst on the SR list page, when Equals (=) operator is selected for Time Filter.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Time related Filter and choose Equals (=) operator.

4.    Click Calendar icon.

5. Check if you are getting the Time Selection option or not in Calendar popup.

N/A
100798The filter option ‘<=’ operator for Log Time Filter used by an Analyst on the SR list page, does not yield proper filter results.

Steps:

1.    Log in as an Analyst.

2.    Navigate to Request > Service Request List.

3.    Select the Log Time filter and choose operator (<=).

4.    Click Calendar icon.

5.    Select date and time for an already existing SR.

6.    Click Apply.

7.    Check if you are getting the filter results.

N/A
100808

The View names created by an Analyst for IM/SR/PM/CM

modules with long Japanese names are getting out of the container, unlike the English long names.

Steps:

1.    Log in to the Application as an Analyst.

2.    Navigate to Request > Service Request List and create a view with long Japanese name and apply view.

3.    Navigate to Incident > Incident List and create a view with long Japanese name and apply view.

4.    Navigate to Problem >
Problem Record List and create a view with long Japanese name and apply view.

5.    Navigate to Change > Change Record List and create a view with long Japanese name and apply view.

6.    Verify the view name in Japanese language text which goes out of the container.

N/A
100813The Assigned To drop-down does not display the User list.

Prerequisite:

The key

<add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file.


Steps:

1.  Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed.
        
2. Click RELATIONSHIP tab Click on the displayed Work Order ID. The Work Order ID page is displayed. Check Assigned To drop-down field under ASSIGNMENTS tab.


N/A


...

Issue

An Administrator has remapped the Resigned approver approvals to a new approver in the Resigned Approver List. Before the original approver has resigned, an asset task for floor or store movement is awaiting approval. It is now assigned to the new approver as per action taken by Admin. The new approver is getting an information message "You are not an approver" on the Movement Approval page (Asset > Manage Assets > Approvals > Movement Approval) while approving an asset for floor or store movement. (#86330)

On Change Record List screen, the selected field value for the Tag filter is getting cleared when you select the field value for the Tenant filter as ALL. (#86329)

A sub-status that is not default, is deactivated even though the sub-status is assigned to an Asset.

Recommendation: To deactivate the sub-status, move the active Assets to another sub-status and then deactivate the sub-status. (#86269)

Full Name is not displayed under FIXED ASSETS upon selecting Dashboard > Asset Dashboard. This issue occurs when you have configured the Sub Status parent with 50 characters or more. (#86159)

Note
titleNote

The Full Name is displayed, if you rotate the PIE Chart to 90 degrees.


The sub-status value of previously selected Tenant is retained still for the newly selected Tenant. For example, the sub-status value selected for a Tenant ‘IT Solutions’ is ‘server’. Now search for a different Tenant and select another Tenant as ‘Information Technology’. The sub-status value ‘server’ of previous Tenant is displayed incorrectly for the newly selected Tenant ‘Information Technology’. (#86273)

On the Remote Desktop Sharing screen, when you request for a Microsoft Teams meeting link (Advanced > RDP Type > Microsoft Teams) and click on Audit Log hyperlink under Session History tab, the message "Your request is processing please wait…" is displayed, but no further action is being made (#86297).

The formatting of Custom Attributes and Attribute Values using nicEditor on the User Communication tab of the Service Request Details page is missing when you click on the Print icon of the My Service Request Details page (#84048).

The text alignment of Custom Attributes and Attribute Values mentioned on the Service Request Details page is not getting displayed properly on the My Service Request Details page under the Additional Information tab (#83888).

On the notification window, the scheduled CAB meeting time is displaying incorrectly (#85493).

On accepting the meeting invite (calendar invite), the date and time are displaying incorrectly in the When field of the acceptance e-mail in the Sent Items folder (#84971).

On Microsoft Teams, the joined user details are displaying as 'U'(Undefined). But on hovering the mouse on 'U', the user details are displaying on the screen. This issue is happening only with the Admin account (#84966).

While sharing the screen, the selected screen is getting displayed multiple times and the screen gets stuck. Due to this issue, the data on the screen is not completely displayed. This issue is occurring only when the user logs in to the MS Teams desktop app as well as a browser app at the same time and tries to share the screen (#84978).

Admin is not getting any notification that users are waiting in the lobby when the Admin has opened the MS teams in two different browsers or two different devices (#84982).

On the COMMUNICATION HISTORY pop-up, the data (Custom attributes and its values) of the User Communication is not displayed in proper format and all the data is displayed in a single line without any delimiter. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#84018).

On the Communication tab and Change History tab of the Service Request Summary pop-up, the Custom attributes, and its values are not aligned properly. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#83893).

In the User Communication tab of the Service Request Detail page, formatting applied to Custom Attributes and Attribute Values using nicEditor is not retained in the End-User e-mail body when the ticket is updated.

(Bug# 84047)

In the Text Editor, when text alignment (Middle, Centre, Left) option is used, the UI alignment is not working as expected throughout the SummitAI application.

(Bug# 85770)

Following known issues are observed in the Problem Record Detail page for Web application:

  • When the RCA Approver refers back the PR, the RCA Approver Name and RCA Approve Date are not captured.
  • When the Reviewer refers back the PR, the Reviewer/Approver Name, Reviewer/Approver Date and Reviewer/Approver Status are not captured.
  • When the Reviewer rejects the PR, the Reviewer/Approver Name and Reviewer/Approver Date are not captured.

(Bug# 86000/ 85946)

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

  • When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.
  • When the user tries to search Non-Fixed Asset.

(Bug# 73532)

For the Custom Attribute (Drop-down), if any value is set as default on the Form Builder page (Admin > Basic > Infrastructure > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next > Drag and drop the Drop-down Custom Attribute > Type in the Label for the Custom Attribute > Select Options (data source) as Manual > Type in the Drop-down Values and Make one value as default), then the default value is not automatically set for that Custom Attribute (Drop-down) across the Incident Management module

(Bug# 71703).

If the SLA is paused during the PR resolution and the Paused Time is before RCA Deadline, the paused duration is not getting added to the Resolution Deadline. This issue is occurring when the Resolution Deadline Type is selected as RCA Deadline Time in the Deadline Configuration. (Bug#74495)

Note: 

If the SLA Paused Time is between RCA Actual Time and RCA Deadline, the paused duration does not consider for the Resolution Deadline.

Example:

Consider the PR Log Time as 9:00 AM, RCA Deadline as one hour, and Resolution Deadline two hours.

The paused duration does not add if the Analyst performs the below actions:

  • If the RCA completed at 9:30 AM (RCA Actual Time), where RCA Deadline is 10:00 AM.
  • If the Analyst pauses the PR at 9:40 AM to 9:50 AM before RCA Deadline Time (10:00 AM), the paused duration 10 mins is not getting added to the Resolution Deadline.

The Expected Resolution Deadline should be:

RCA Deadline Time + Resolution Deadline + Paused Time = 10:00 AM + 2 hours + 10 mins = 12:10 PM.

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

  • On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.
  • The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

  1. Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).
  2. Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).
  3. Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

  1. Login to the Application as Checker.
  2. Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.
  3. On the Filter pop-up page, select the Tenant and specify the required details.
  4. Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.
  5. On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click
  6. Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS
  7. On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.
  8. Click SUBMIT.
  9. Validate the data.
(Bug# 72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Configure a Bulletin Board. For more information, see Configuring Bulletins.
  3. Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.
  4. Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

  1. Log into the Application as an Administrator.
  2. Select Admin > Advanced > Automation > Orchestration.
  3. On the WORKFLOW LIST page, click the NEW
  4. On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.
  5. Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.
  6. Log out and log into the Application as an Administrator or as an Analyst.
  7. Select Request > Manage Service Requests > Service Request List.
  8. On the SERVICE REQUEST LIST page, specify the Filters and open an SR.
  9. On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.
  10. On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.
  11. After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

On the IMPORT ASSET and ADD ASSET pages, the users can add multiple Assets with same Serial No., although, Serial No. is a unique field for Assets. This issue is found if Maker/Checker configuration is enabled. For example, a user added an Asset with Serial No. 123 and is pending for Checker’s approval. The user is able to add another Asset with same Serial No. 123. And send for Checker’s approval. The Checker is also able to approve two Assets with same Serial Number on the MAKER-CHECKER ASSET-APPROVAL page.

Bug Reproduction Steps:

  1. Select Asset > User > Manage Asset > Import > Import Asset.
  2. On the IMPORT ASSET page, under GENERAL tab, select the required options and upload the updated Asset Import Template. Click SUBMIT.
  3. Select the sheet to import the Assets. Click the Mapping tab and select the required options if not already selected.  Click Next.
  4. Click the Preview tab and select the store where you want to import the Assets from the Store list.
  5. Click IMPORT ASSETS TO QUEUE on the ACTIONS panel.
  6. Alternatively (Steps 1-5), select Asset > User > Manage Assets > Asset Inventory.  On the ASSET INVENTORY page, click FIXED.  On the ACTIONS panel, click ADD. On the ADD ASSET page, specify the required information and click SUBMIT.
  7. Add two Assets with same Serial Number.
  8. The Application allows to import or add two Asset with same Serial Number.
  9. Select Asset > User > Manage Assets > Approvals > Maker Checker Approval . On the MAKER-CHECKER ASSET-APPROVAL page, click Filters  on the ACTIONS panel. Select the Tenant. Select the Transaction Type as Add to view the list of requests from the Maker.
  10. The Assets with duplicate Serial Number are displayed. Click APPROVE on the ACTIONS panel. On the APPROVE pop-up page, select the  Approval Status as Approved.

(Bug#67236)

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(Bug#67240)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

  • When a user downloads the report (in any format), the data is displayed with hyperlinks.

  • When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

  • In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).

...