SummitAI Tahoe SP3 HF02 Release Notes

Owned by Enterprise IT
May 08, 2024

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 << Tahoe SP3 HF01 (V1)

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

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What's New?

The following sections provides Module-wise description of improvements introduced in Tahoe SP3 HF02 Release.

Service Management

  • Two columns are appended under the IM_RPT_DN_TicketMaster table to capture the details about the incident approval remark and date.

Improvements

Improvement NameImprovement DescriptionImprovement Benefits

New columns under Database Schema DN Tables

User Persona:

End User

The following new columns are appended for Service Management in SummitAI Service Management Database Schema Definition Guide.

  • [Last Approval Reopen Remark]
  • [Last Approval Reopen Remark Date]

Above two columns are developed to capture the detail about the incident approval such as Last Approval Reopen Remark and Date.

  • Under the Table named IM_RPT_DN_TicketMaster, two new columns are appended as shown below:
 Click here to expand...

Column Name

Column Type

Nullable

Descriptions

Relations

[Last Approval Reopen Remark]

nvarchar(max) Null

Yes

Last Remark provided at the time of ticket

reopen for an incident

IM_Ticket_History_Syn

[Last Approval Reopen Remark Date]

datetime Null

Yes

Date and time when last time remark

provided for an incident

IM_Ticket_History_Syn

  • Improved Visibility

  • Improved Accuracy