Summit Digital Agent v2.0.3 Release Notes

Owned by Enterprise IT
May 08, 2024

 

What's New? | Customer Fixed Issues and Known Issues 

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What's New?

The SUMMIT Digital Agent v2.0.3 Release Notes provides new feature details, customer fixed issues, and known issues in the current release. Many of these new features are incorporated based on customer feedback and inputs. We thank you for your valuable feedback and time. Read detailed information here.


Digital Agent

New Features

Feature Name

Feature Description 

Business Benefits

Live Agent Transfer (LAT)

User Persona: End-User

LAT transfers the conversation between the end user and the Digital Agent to a Live Agent (analyst). This helps in providing faster and accurate resolutions to the end user.

For more information, see Live Agent Transfer.

  • Increase in customer satisfaction level.
  • View the complete history of the conversation between the Digital Agent and the end user.

Multi-tenancy

User Persona: End-User

Multi-tenant Digital Agent identifies the end user intention to converse with a particular department. Subsequently, the Digital Agent connects the end user to the identified department.

For more information, see Multi-tenancy.

  • Better customer service as the end user is conversing with the requested department.
  • Reduces the issue resolution time and improve overall efficiency.
  • Businesses can readily scale the Digital Agent to cater to any surge in queries spanning multiple departments.