SummitAI CINDE Release Notes

Owned by Enterprise IT
May 08, 2024
4 min read

 

What's New? | Customer Fixed Issues and Known Issues 

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What's New?

The SUMMITAI CINDE Tahoe SP1 Release Notes provides improvement details, customer fixed issues, and known issues in the current release. Many of these improvements are incorporated based on customer feedback and inputs. We thank you for your valuable feedback and time.

CINDE

Highlights

  • Introduced Conversation Designer to provide a self-support and self-training interface to perform all the operations on an article such as adding, updating and deleting with respect to CINDE Designer components for a better user experience by customer itself. 

New Features

Feature NameFeature DescriptionBusiness Benefits

Conversation Designer


Target Persona: SME

It is a self-support and self-training interface to perform all the operations on an article such as adding, updating and deleting with respect to CINDE Designer components, and extends the capability to train and publish to the AI models in future. It can perform operations on articles such as Knowledge Articles, FAQs and Chit-Chat for better user experience by customer itself. 

For more information, refer to Conversation Designer.

  • To reduce the iterative chat interactions.
  • Capability to self-design enables AI SMEs to add or update FAQs/Chit Chat without an Analyst's presence.
  • To speed up the response time.

Improvements


Improvement NameImprovement Description Business Benefits

System flagged Failure Chart enhancements


Target Persona:

Admin/Analyst (Super Admin/Customer Admin/SME personas)

Three new improvements are introduced.

  • The previously known Failure chart is renamed as Functional Failure chart.
  •  Introduced an Information icon along with the chart title name. On mouse hovering the icon, it lists the functional failure items that are considered in the calculation of functional failure count and thereby the creation of the graph.
  • With this improvement, the reasons for functional failures are refined. As per the new amendment, Functional Failure chart showcases the actual number of functional failures during CINDE conversations rather than considering the count of product failures, infra failures, API failures, etc.

There can be many reasons that lead to a conversation failure, for example, product failures, infra failures, abrupt termination, etc. But they are not functional failures.

This new enhancement is introduced to convey the right information to the customer. This provides Admin/Analyst an exact count of the functional failures (Catalog failure, FAQ failure, LAT failure, KA failure, etc.) rather than failures in general.

With this improvement Admin/Analyst gets a clear picture about the system tagged failures happening with CINDE. This helps an Analyst or Admin to prioritize work regarding failures, measuring its impact.

Change in the response text of CINDE for a specific scenario.


Target Persona:

End user

When an unauthorized user is trying to interact with CINDE, the user would receive a message from CINDE notifying the same. This response message content has a small change now.

The earlier message displayed to the user was this: “Hello, you have already registered using the same medium. In DigitalHub, Go to My Profile > Assistant Authentication Details tab. Revoke permission for the medium and try again.”

NA

Additional Success & Failure Tracking Scenarios (Remind/Update/Escalate)

Provision to capture additional information such as ticket reminder, updated tickets, or escalated tickets along with already existed information (FAQs, SR, Incident, KA).

  • Enables visibility of successful and failed ticket reminders, updated tickets, or escalated tickets.
  • Provides better decision making based on the additional information available.
  • For example, scenarios with failed ticket reminders, updated tickets, or escalated tickets, needs attention and provides clarity on actionable scenarios.

Incident Rules support for Custom Attributes


Target Persona

End User

CINDE will be able to log an Incident which has Incident Rules defined with Custom Attributes. CINDE will be able to take data or input from the user based on Custom Attributes.

For more information, refer to Integrating CINDE with Incident Rules.

Enhancing the Integration of CINDE with Incident Rules to next level for better user experience.

Enhanced CINDE (Virtual Assistance).

Displaying Template Information into two dialog boxes.

  • Template Information
  • Actions

Target Persona – End User

In CINDE, appearance of template dialog mechanism is revamped with:

The Incident templates and requested actions are segregated in two dialog boxes.

Example:

  • If more than five Incident templates listed, then a dialog box appears in following format.

  • If less than five Incident templates listed then a dialog box appears in following format.

Changes in naming conventions:

  • Skip Templates instead of Skip Rules in the message dialog box.
  • Incident Template(s) instead of Incident Rules in the message dialog box.
  • Shoe more Templates instead of Show more rules in the message dialog box.

Pre-requisites:

  1. Login to the SummitAI application as an end user.
  2. Open CINDE digital agent.
  3. Enter the required keyword in the text box and click.


  1. Improved User Experience.
  2. User friendly nomenclature to refer to ITSM incident rule and tooltip to help End User.
  3. Visual separation for available options for incident templates and potential next action.
Vulnerability And Acceptance Penetration Testing (VAPT) enhancements.Enhancement implemented in Auth Calling mechanism. Instead of reading from authentication cookies it is reading from encrypted property. Previously the application was reading from cookies, but now, it is reading from property ‘encryptedLoginUID’. 

Secured way of reading user’s sessions.