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Service Management

Manual Enabling of Auto Escalation Logs

Now, the administrators can enable or disable the Auto Escalation logs creation for Incident Management and Service Request Management as per the requirement.

Safe Workplace Integration with IOT

Administrators can now provide the ability to the users to do Self Check-in when required. For example, during a pandemic like COVID-19, the users can themselves check-in the parameters that are set by their administrators to successfully get access to the workspace.

Platform

SummitAI Application in Arabic Language

Right-to-Left (RTL) support for the Arabic language is available now in the SummitAI application from this version onwards. The Menu items and UI strings (elements or text) in the SummitAI Application are positioned from right to left side Arabic nomenclature after opting for the Arabic language.