SummitAI Service Automation Release Notes V3

Owned by Enterprise IT
May 08, 2024

 

What's New | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade 

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What's New?

The SUMMITAI Service Automation Release Notes v3 provides improvement details, customer fixed issues, and known issues in the current release. Many of these improvements are incorporated based on customer feedback and inputs. We thank you for your valuable feedback and time.

Service Automation

Highlights

  • Enhanced Monitoring Dashboard with a newly introduced Script Execution Status dashboard for a quick insight to executed scripts for a selected specific period.
  • Provision to configure Content Parser to extract the required data from Symptom/Subject/Description of an Incident/Service Request/Work Order.

New Features

Feature NameFeature DescriptionBusiness Benefits

Script Execution Status Dashboard

Target Persona:

User

Enhanced Monitoring Dashboard with a newly introduced Script Execution Status dashboard.

It will display the count of total, successful and failed executed scripts for a selected specific period.

It will also display the list of executed workflows with script details. 

For more information, refer to Monitoring Dashboard.

  • It will help you to keep a track of successfully executed scripts.
  • Quick insight to the data and better decision making.

Content Parser – Parsing Symptom and Description

Target Persona:

User

You can configure Content Parser to extract the required data from Symptom/Subject/Description of an Incident/Service Request/Work Order.

The configured Parser keys can be used in the following scenarios:

  • Workflow Condition
  • Map the key value as an input to Script Input Parameters
  • Parser key values can be set as Target CI

For more information, refer to Workflow Designer.

  • Enhanced the usability of Conditions as any configured content parser will be available under Conditions.

Improvements


Improvement NameImprovement Description Business Benefits

Parsing script output using Keywords


Target Persona:

Admin

A new tab ‘Parsing’ is added in the Script Configurations page to parse a script output using keywords.

Admin > Advanced > Automation > Orchestration > Script Configuration


For more details, see Script Configurations.

With this improvement, Admin can apply Success or Failure criteria on parsed script output.  This is extremely helpful in tapering down the script output text if it must act as an input for another script text while creating workflows. The application now provides four enhanced options to parse the script output text using keywords.