Summit Tahoe SP6 Release Note

Owned by Enterprise IT
May 08, 2024

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 << Tahoe SP3 HF01 (V1) << Tahoe SP3 HF02 << Tahoe SP3 HF03 << Tahoe SP5

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

 

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What's New?

The following section provides key highlights and Module-wise description of new features and improvements introduced in Tahoe SP6 Release.

This Release is a variant from the Tahoe Release family, and it does not comprise of Elbrus Release features.


We have fixed few customer reported issues in this release. For information about the bug fixes in this release, see Customer Fixed Issues and Known Issues.


New Features and Improvements

The following sections provide module-wise crisp summary of new features and improvements introduced in Tahoe SP6 Release. 

 Service Management

The following section provides a sneak-peak of the functionalities added for Service Management. 

Feature Name Feature Description Feature Benefits 

Global Tenancy in Catalog to Change Mapping.

User Persona: Admin

Introduced Global Tenancy in Catalog to Change Mapping for SR to CR.

For more information, refer to Global Tenancy for Catalog to Change Mapping.

Customization of Global configuration on Local Tenant can be achieved.

Global Tenancy in SR Workflow.



User Persona: Admin

SR Workflow created on Global Tenant allows the admin to configure approval properties and map conditions to the Workflow.  Upon de-linking the same Catalog can be edited on the Local Tenant.

For more information, refer to Configure_SR_Workflow.

SR Workflow created in Global Tenant can be localized using de-link option. Allowing it to have independent configuration on the Local Tenant.

Global Tenancy for SLA Matrix Configuration  

  

User Persona:  Admin  

Global Tenancy concept is added in the SLA Matrix which ensures that the configurations added, modified, or delinked in the Global tenants are automatically inherited to Local Tenant configurations.    

For more information, refer to Configure SLA Matrix for Service Request

  • Easy inheritance from Global Tenants to all Local Tenants.  
  • It is timesaving as Global Tenant configurations are automatically inherited to all Local Tenants.   
  • Ability to De-link a Global configuration to Local configuration which helps the admin to reuse the configurations.   

Global Tenancy for Resolution Code Master Configuration 

User Persona:  Admin  

An option to add a Global Tenant to the Resolution Code Master Configuration in Service Request module to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Resolution Code Master Configuration

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks.

Global Tenancy for Service Catalog Module 

  

User Persona: Admin  


Introduced an option to add a Global Tenant to the Service Catalog Module page to allow the creation of configurations in Global Tenant. When we create a Service Catalog in the Global Tenant, the same Configuration and its properties will be visible in the Local Tenants. You can View and Localize a Global Configuration Value by using the newly introduced Delink option in the Local Tenant.   

For more information, refer to Global Tenancy for Service Catalog Module

  • Eliminates Redundancy of tasks.  
     
  • Helps Automates manual tasks.
     
  • Streamlines the process. 

Global Tenancy for Form Builder for Service Request (SR) module

User Persona:  Admin  

The introduction of Global Tenancy in the Form Builder ensures that all the Global configurations are inherited to Local configurations automatically.  

For more information, refer to Global Tenancy for Form Builder for Service Request

  • Easy inheritance from Global Tenants to all Local Tenants.  
  • It is timesaving as Global Tenant configurations are automatically inherited to all Local Tenants.   
  • Ability to De-link a Global configuration to Local configuration which helps the admin to reuse the configurations.   

Global Tenancy for Feedback Configuration page for Service Request (SR) module

User Persona:  Admin  

Global Tenancy concept is added in the Feedback Configuration which ensures that the configurations added, modified, or delinked in the Global tenants are automatically inherited to Local Tenant configurations.    

For more information, refer to Global Tenancy for Feedback Configuration for Service Request

  • Easy inheritance from Global Tenants to all Local Tenants.  
  • It is timesaving as Global Tenant configurations are automatically inherited to all Local Tenants.   
  • Ability to De-link a Global configuration to Local configuration which helps the admin to reuse the configurations.   

Incident Management 

The following section provides a sneak-peak of the functionalities added for Incident Management. 

Feature NameFeature DescriptionFeature Benefits

Global Tenancy for Form Builder for Incident Management (IM) module.  

User Persona: Admin  

The introduction of Global Tenancy in the Form Builder for Incident Management ensures that all the Global configurations are inherited to Local configurations automatically.  

For more information, refer to Global Tenancy for Form Builder for Incident Management

  •   Eliminates the need for several configurations, saving the administrator time and effort.  

  •   Without having to start over with a fresh configuration, a global configuration can be converted into a local configuration by de-linking it.  

 

Global Tenancy for Log Incident Page for Incident Management (IM) module.  

 User Persona: Admin  

The introduction of Global Tenancy in the Log Incident page ensures that all the Global configurations are inherited to Local configurations automatically.  

For more information, refer to Configure Log Incident Page for Incident Management

  •  Allows to configure one or more static and customized fields in Global and Local Tenants. 

  • Eliminates the need for several configurations, saving the administrator time and effort.

Global Tenancy for Feedback Configuration for Incident Management (IM) module.  

 User Persona: Admin  

The introduction of Global Tenancy in the Feedback Configuration page ensures that all the Global configurations are inherited to Local configurations automatically.  

For more information, refer to Global Tenancy for Feedback Configuration for Incident Management

  • Improve Efficiency of configuring Feedback questions. 
     
  • Helps automate the analysis of the Feedback. 

Global Tenancy for Rule for Incident Management (IM) module. 

 User Persona: Admin  


The introduction of Global Tenancy in the Rule page ensures that all the Global configurations are inherited to Local configurations automatically.  

For more information, refer to Configure Rule for Incident Management

  • Eliminates Redundancy of tasks.  
  • Allows pre-configuration of templates without the need to key in each piece of information.

Below improvements has been introduced:

Improvement NameImprovement DescriptionImprovement Benefits
Configure Domain Filter and Caller fields 
when Creating a Incident for New User.

User Persona: Admin / Analyst		Domain Filter added to New Incident for User page. Caller can be selected based on the selected Domain.



For more information, refer to Configure Domain Filter.
  • Analysts can create Incidents for Global users.

  • Global Domain Users can allow creation of incidents for Global Callers.

Change Management

The following section provides a sneak-peak of the functionalities added for Change Management. 

Feature Name Feature Description Feature Benefits 

Global Tenancy in Workplan.

User Persona: Admin

Introduced Global Tenancy in Workplan for SR to CR.

For more information, refer to Global Tenancy for Workplan.

Customization of Global configuration on Local Tenant can be achieved.
Global Tenancy in Workplan Mapping.

User Persona: Admin

Introduced Global Tenancy in Workplan Mapping for SR to CR.


For more information, refer to Global Tenancy for Workplan Mapping.

Customization of Global configuration on Local Tenant can be achieved.
Global Tenancy in CM Template.



User Persona: Admin

Global Tenancy introduced in Change Record, allows to Save and Edit Templates on Global Tenant. This feature also allows to Import Global Template to the local Tenant.

For more information, refer to Global Tenancy for CM Template.

Customization of Global configuration on Local Tenant can be achieved.
Global Tenancy in CM Workflow Designer


User Persona: Admin

CR Workflow created on Global Tenant allows the admin to set Dynamic approvals. The same Workflow on local tenant can be edited using de-link option.

For more information, refer to Configure_CM_Workflow_Designer.

CR Workflow created in Global Tenant can be localized using de-link option. Allowing it to have independent configuration on the Local Tenant.

Global Tenancy for Change Management Change Advisory Board.  

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Change Advisory Board page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration.

For more information, refer to Global Tenancy for Change Management Change Advisory Board

  • Eliminates redundant work.  

 

  • Improve Efficiency.  

Global Tenancy for Change Management Category. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Category to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Category

  • Eliminates redundant work.  

 

  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     

Global Tenancy for Change Management Change Category.

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Change Category page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Copy of .Global Tenancy for Change Management Urgency vSummitAI

  • Eliminates redundant work.  
  • Improve Efficiency.  
      
  • Ease of use.  

Global Tenancy for Change Management Change Manager.

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Change Manager page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Change Manager

  • Eliminates redundant work.  

 

  • Improve Efficiency.  

Global Tenancy for Change Management Change Type Configuration.

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Change Type Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

Global Tenancy for Change Management Change Type Master

  • Eliminates redundant work.  

 

  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     

Global Tenancy for Change Management Closure Code. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Closure Code page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Closure Code

  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Field Configuration. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Field Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Field Configuration

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Impact Configuration. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Impact Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Impact

  • Eliminates redundant work.  

  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Lead Period. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Lead Period page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Lead Period

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management PIR Reviewer. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management PIR Reviewer page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management PIR Reviewer

  • Eliminates redundant work.  
  • Improve Efficiency.  
      
  • Ease of use.  

Global Tenancy for Change Management Priority. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Priority page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Priority

  • Eliminates redundant work.  

 

  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Priority Matrix.

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Priority Matrix page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Priority Matrix

  • Eliminates redundant work.  

 

  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Risk Configuration. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Risk Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Risk Configuration

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Risk Matrix. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Risk Matrix page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Risk Matrix

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Risk Question and Answer. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Risk Question and Answer page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Risk Question and Answers

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Status Configuration.

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Status Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Status Configuration

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management System Impact Configuration.

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management System Impact Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management System Impact Master


  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Task Template. 

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Task Template page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Task Template

  • Eliminates redundant work.  

  • Helps Automates manual tasks. 
     
  • Ease of use.  

Global Tenancy for Change Management Urgency Configuration.

  

User Persona: Admin  

An option to add a Global Tenant to the Change Management Urgency Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. 

For more information, refer to Global Tenancy for Change Management Urgency

  • Eliminates redundant work.  
  • Improve Efficiency.  
     
  • Helps Automates manual tasks. 
     

Global Tenancy for Change Management Email Notifications. 

  

User Persona: Admin  


An option to add a Global Tenant to the Change Management Email Notifications page to allow the creation of Configurations in Global Tenant is newly added. The configurations created in Global Tenant will be automatically created in the Local Tenant.  

For more information, refer to Global Tenancy for Change Management Email Notifications

  • Eliminates redundant work.  
  • Ease of use.  
     
  • Automates manual tasks. 

Global Tenancy for Form Builder for Change Management.

User Persona: Admin  


The introduction of Global Tenancy in the Form Builder ensures that all the Global configurations are inherited to Local configurations automatically.  

For more information, refer to Global Tenancy for Form Builder for Change Management


  • All Local Tenants can easily inherit configurations from Global Tenants.   
      
  • Eliminates the need for several configurations, saving the administrator time and effort.  
      
  • Without having to start over with a fresh configuration, a global configuration can be converted into a local configuration by de-linking it.  

Platform

The following section provides a sneak-peak of the functionalities added for Platform. 

Feature Name Feature Description Feature Benefits 

Global Tenancy for Business Rule Designer 

  

User Persona: Admin  

We have introduced an option to add Global Tenancy to the Business Rule Designer page to allow the creation of configurations in Global Tenant. When we create a Business Rule Configuration in the Global Tenant, the same Configuration and its properties will be inherited in the Local Tenants. You can View and Localize a Global Configuration Value by using the newly introduced Delink option in the Local Tenant.   

For more information, refer to Global Tenancy for Business Rule Designer 

  • Eliminates Redundancy of tasks.  
     
  • Helps Automates manual tasks. 
     
  • Calling APIs 

Configure a Job to Synchronize Global Tenant Configuration. 

  

User Persona: Admin  


To ensure the configurations made in the Global Tenant get inherited by a newly created Tenant, there needs to be a Job running to ‘Synchronize Global Tenant Configuration’. Once the job runs successfully, we can see all configurations get copied from the Global Tenant to the newly created Tenant. 

 For more information, refer to Configure a Job to Synchronize Global Tenant Configuration


  • Ease of use.  
     
  • Automates manual tasks.