Global Tenancy for Change Management PIR Reviewer

Owned by Enterprise IT
May 08, 2024

 

What’s New 

An option to add a Global Tenant to the Change Management PIR Reviewer Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about Change Management PIR Reviewer Configuration, refer to Configuring PIR Reviewer. 

You can perform the following functions under Change Management PIR Reviewer Configuration in Global Tenant:  


  • Create Configurations in the Global Tenant.
  • View Configurations in Global & Local Tenant. 
  • Localization of Global value by delinking it in the Local tenant. 


Configure PIR Reviewer for Global Tenant 

To add PIR Reviewer in the Global Tenant, perform the following steps:  


  1. Navigate to Change > Configuration > PIR Reviewer.

    The PIR Reviewer List page is displayed. 

    Figure: PIR Reviewer List Page

  2. Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD  
    The PIR Reviewer Details Page is displayed. 

    Figure: PIR Reviewer Details Page

  3. Enter the Details and click SUBMIT.  Some of the fields are explained in the following table.  

Field Description

The following table describes the fields on the PIR REVIEWER page:

Field

Description

DETAILS

Change Type

Select the Change Type for which you want to configure the PIR Reviewer.

Category

Select the Category from the drop-down list.

Workgroup

Select the workgroup from the drop-down list. Available options are based on the Workgroup configuration done at Admin level (Admin > Infrastructure > Workgroup).

Change Category

Select the change category from the drop-down list. Available options are based on the Change Category configuration done at Change module level (Change > Configuration > Change Category). 

 Click Clear hyperlink to remove Change Category configuration on PIR Reviewer Details page. 

 Example

PIR Reviewer

Type in the name of the person you want to configure as PIR Reviewer for the selected Tenant. You can also click Search icon to search the name of the user you want to configure as PIR Approver (see: Searching Users). The Select User screen is displayed as shown in the following screenshot:

 Screenshot

Click OK to add the PIR Reviewer name in the list.

Note

You can add multiple users in the PIR Reviewer list as shown in the following screenshot.

 Screenshot

Active

If Active check box is selected, the PIR Reviewer configuration for the selected Tenant becomes active.


Viewing Globally configured PIR Reviewer in the Local Tenant

To view a Globally configured PIR Reviewer in the Local Tenant, perform the following steps:  


  1. Navigate to Change > Configuration > PIR Reviewer.

  2. Select any Local Tenant.

    The PIR Reviewer List page is displayed. The Globally Configured PIR Reviewer will be represented by a Globe Icon next to It. 

    Figure: Globe Icon in Local Tenant

  3. Click the Globally Configured PIR Reviewer Name. The Global Configuration Detail page is displayed.


    Figure: Global Configuration in Local Tenant.


Note 

  • As this is a Global Tenant configuration only few fields are editable. The changes made to the editable fields on this page are saved only for the selected Tenant. If any changes are made to the editable fields at the Global Tenant level, the changes made on this page are not overwritten.
  • All the configurations in the Global Tenant are inherited to the Local tenant. 
  • Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon to a blue globe icon.   


Delink Global PIR Reviewer Configuration


The De-link option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.  

To De-link a Global PIR Reviewer value, perform the following steps:  


  1. Navigate to Change > Configuration > PIR Reviewer. 

  2. Select any Local Tenant.

    The PIR Reviewer page is displayed.

  3. Click on the ID of the PIR Reviewer to be Delinked.


    Figure: Global PIR Reviewer List Page

  4. In the ACTIONS Panel, Click the De-link option.

    The Details will become configurable.  

    Figure: PIR Reviewer De-Link.

  5. Click SUBMIT and then click OK to Save the details. 

 

Note 
 
All the properties of the configuration will be configurable upon clicking the De-link option and you will get a prompt, “By delinking the values, Global value will be converted to Local, upon clicking on the Submit button.” 

 

After the details have been saved, click SHOW LIST to view the Delinked Configuration.  

  • Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon  to a blue globe icon. 
  • When you hover onto the  icon you can view the tooltip as ‘Global value converted to Local value.’ 

  • A Global value once Delinked cannot be Re-linked.

  • The delinking is localized only to the Tenant where this action is performed.