Global Tenancy for Change Management Priority Matrix

What’s New

An option to add a Global Tenant to the Change Management Priority Matrix Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about Change Management Priority Matrix Configuration, refer to Configuring Priority Matrix.

You can perform the following functions under Change Management Priority Matrix Configuration in Global Tenant:

Create Configurations in the Global Tenant.
View Configurations in Global & Local Tenant.
Localization of Global value by delinking it in the Local tenant.

Configure Priority Matrix for Global Tenant

To add Priority Matrix in the Global Tenant, perform the following steps:

Navigate to Change > Configuration > Priority Matrix.

The Priority Matrix List page is displayed.

Figure: Priority Matrix List Page
Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD NEW.

The Priority Matrix Details Page is displayed.

Figure: Priority Matrix Details Page
Enter the Details and click SUBMIT. Some of the fields are explained in the following table.

Field Description

The following table describes the fields on the PRIORITY MATRIX page:

Field	Description
DETAILS
Urgency	Select an Urgency to which you want to associate the Priority from the list.
Impact	Select an Impact to which you want to associate the Priority from the list.
Risk	Select a Risk to which you want to associate the Priority from the list.
Priority	Select a Priority to which you want to associate the Risk, Impact, and Urgency from the list.
Active	Indicates the status set for the Priority Matrix. If selected, the Priority Matrix becomes an available option on the other pages of the application. If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the Priority Matrix list on the other pages of the application.

Viewing a Globally Configured Priority Matrix in Local Tenant

To view a Globally configured Priority Matrix in the Local Tenant, perform the following steps:

Navigate to Change > Configuration > Priority Matrix.
Select any Local Tenant

The Priority Matrix List page is displayed. The Global Configured Priority Matrix will be represented by a Globe Icon next to It.

Figure: Globe Icon in Local Tenant

Note

As this is a Global Tenant configuration only few fields are editable. The changes made to the editable fields on this page are saved only for the selected Tenant. If any changes are made to the editable fields at the Global Tenant level, the changes made on this page are not overwritten.

All the configurations in the Global Tenant are inherited to the Local tenant.

Delink Global Priority Matrix Configuration

The De-link option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.

To De-link a Global Priority Matrix value, perform the following steps:

Navigate to Change > Configuration > Priority Matrix.
Select any Local Tenant.

The Priority Matrix page is displayed.
Click on the Priority of the Priority Matrix to be Delinked.

Figure: Priority Matrix List Page
In the ACTIONS Panel, Click the De-link

The Details will become configurable.

Figure: Priority Matrix De-Link.
Click SUBMIT and then click OK to Save the details.

Note

All the properties of the configuration will be configurable upon clicking the De-link option and you will get a prompt, “By delinking the values, Global value will be converted to Local, upon clicking on the Submit button.”

After the details have been saved, click SHOW LIST to view the Delinked Configuration.

Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon to a blue globe icon.

When you hover onto the icon you can view the tooltip as ‘Global value converted to Local value.’

A Global value once Delinked cannot be Re-linked.
The delinking is localized only to the Tenant where this action is performed.