Global Tenancy for Change Management Change Manager

Owned by Enterprise IT
May 08, 2024

 

What’s New 

An option to add a Global Tenant to the Change Management Change Manager Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about Change Management Change Manager Configuration, refer to Configuring Change Manager. 

You can perform the following functions under Change Management Change Manager Configuration in Global Tenant:  

  • Create Configurations in the Global Tenant.
  • View Configurations in Global & Local Tenant. 
  • Localization of Global value by delinking it in the Local tenant. 


Configure Change Manager for Global Tenant 

 

To add Change Manager in the Global Tenant, perform the following steps:  

  1. Navigate to Change > Configuration > Change Manager. 
    The Change Manager List page is displayed. 

    Figure: Change Manager List Page

  2. Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD NEW. 

    The Change Manager Details Page is displayed. 

    Figure: Change Manager Details Page

  3. Enter the Details and click SUBMIT.  

Viewing Globally configured Change Manager in the Local Tenant

To view a Globally configured Change Manager in the Local Tenant, perform the following steps:  

  1. Navigate to Change > Configuration > Change Manager. 

  2. Select any Local Tenant> Click SHOW LIST from the ACTIONS. 

    The Change Manager List page is displayed.

    The Globally Configured Change Manager will be represented by a Globe Icon next to It. 

    Figure: Globe Icon in Local Tenant 

 

 

Note  

  • As this is a Global Tenant configuration only few fields are editable. The changes made to the editable fields on this page are saved only for the selected Tenant. If any changes are made to the editable fields at the Global Tenant level, the changes made on this page are not overwritten.
  • All the configurations in the Global Tenant are inherited to the Local tenant.


Delink Global Change Manager value. 


The De-link option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.  

To De-link a Global Change Manager value, perform the following steps:  


  1. Navigate to Change > Configuration > Change Manager. 

  2. Select any Local Tenant.

    The Change Manager page is displayed.

  3. Click on the Change Manager Name of the Change Manager to be Delinked.

    Figure: Global Change Manager List Page

  4. In the ACTIONS Panel, Click the De-link option. 

    The Details will become configurable.  

    Figure: Change Manager De-Link.

  5. Click SUBMIT and then click OK to Save the details. 

 

Note 
 
All the properties of the configuration will be configurable upon clicking the De-link option and you will get a prompt, “By delinking the values, Global value will be converted to Local, upon clicking on the Submit button.” 

 

After the details have been saved, click SHOW LIST to view the Delinked Configuration.  

  • The grey globe icon representing a Global Value will be replaced with a de-link icon to depict that it was a previously inherited Global Value and is now a Local Value.
  • When you hover onto the  icon you can view the tooltip as ‘Global value converted to Local value.’ 
  • A Global value once Delinked cannot be Re-linked.

  • The delinking is localized only to the Tenant where this action is performed.