Global Tenancy for Change Management Field Configuration

Owned by Enterprise IT
May 08, 2024

 

What’s New 

An option to add a Global Tenant to the Change Management Field Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about Change Management Field Configuration, refer Configuring Fields. 

You can perform the following functions under Change Management Field Configuration in Global Tenant:  

  • Create Configurations in the Global Tenant.
  • View Configurations in Global & Local Tenant. 
  • Localization of Global value by delinking it in the Local tenant. 

Configure Field for Global Tenant 

To add Field Configuration in the Global Tenant, perform the following steps:  

  1. Navigate to Change > Configuration > Field Configuration. 
    The Field Configuration List page is displayed. 

    Figure: Field Configuration List Page

  2. Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD NEW.  

    The Field Configuration Page is displayed. 

    Figure: Field Configuration Page

  3. Enter the Details and click Some of the fields are explained in the following table.  

Field Description

The following table explains the fields on the FIELD CONFIGURATION page.

Field

Description

Change Status

Select the required Change Status in the drop-down list.

Change Type

Select the required Change Type in the drop-down list.

Category

Select the required Category in the drop-down list.

Active

The check box is selected by default. If the check box is unchecked, the field configuration for the selected criteria is inactive.

Field Name

Displays the fields under different tabs on the NEW CHANGE RECORD page.

Description

Displays the information about the field.

Mandatory

Select the check box corresponding to the field to configure the field as mandatory on the NEW CHANGE RECORD page.

Disable

Select the check box corresponding to the field to disable the field on the NEW CHANGE RECORD page.


Viewing a Globally Configured Field in Local Tenant

To view a Globally configured Field in the Local Tenant, perform the following steps:  

  1. Navigate to Change > Configuration > Field Configuration. 

  2. Select any Local Tenant

    The Field List page is displayed.

    The Globally Configured Field will be represented by a Globe Icon next to It.

    Figure: Globe Icon in Local Tenant 

    Note 

    • As this is a Global Tenant configuration only few fields are editable. The changes made to the editable fields on this page are saved only for the selected Tenant. If any changes are made to the editable fields at the Global Tenant level, the changes made on this page are not overwritten.
    • All the configurations in the Global Tenant are inherited to the Local tenant.


 

Delink Global Field Configuration value. 

The De-link option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.  

To De-link a Global Field Configuration value, perform the following steps:  


  1. Navigate to Change > Configuration > Field Configuration. 

  2. Select any Local Tenant.

    The Field Configuration page is displayed.

  3. Click on the ID of the Field Configuration to be Delinked.


    Figure: Global Field Configuration List Page

  4. In the ACTIONS Panel, Click the De-link option to De-link the Field Configuration. 


    Figure: Field Configuration De-Link.

  5. Click SUBMIT and then click OK to Save the details. 

 

After the details have been saved, click SHOW LIST to view the Delinked Configuration.  


  • Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon  to a blue globe  
  • The grey globe icon representing a Global Value will be replaced with a de-link icon to depict that it was a previously inherited Global Value and is now a Local Value.
  • When you hover onto the  icon you can view the tooltip as ‘Global value converted to Local value.’ 
  • A Global value once Delinked cannot be Re-linked.

  • The delinking is localized only to the Tenant where this action is performed.