Global Tenancy for Change Management Priority

Owned by Enterprise IT
May 08, 2024

 

What’s New 

An option to add a Global Tenant to the Change Management Priority Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about Change Management Priority Configuration, please refer to Configuring Priority.

You can perform the following functions under Change Management Priority Configuration in Global Tenant:  


  • Create Configurations in the Global Tenant.
  • View Configurations in Global & Local Tenant.
  • Modify Editable fields (Active, Default and Sort Order) for values in Local tenant without De-linking.
  • Localization of Global value by delinking it in the Local tenant. 


Configure Priority for Global Tenant 

To add Priority in the Global Tenant, perform the following steps:  

  1. Navigate to Change > Configuration > Priority.
    The Priority List page is displayed. 

    Figure: Priority List Page

  2. Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD  
    The Priority Details Page is displayed. 

    Figure: Priority Details Page

  3. Enter the Details and click Some of the fields are explained in the following table.  


Field

Description

DETAILS

Priority Name

Select the name to be given to the Priority.

Sort Order

Type in the sequence number to indicate the position of the value in the Priority list.

Active

Indicates the status of the Priority value.

  • If selected, the Priority value becomes an available option on the other pages of the application.
  • If not selected, the Priority value becomes an inactive value. The inactive Priority values are not displayed in the Priority list on the other pages of the application.


Viewing a Globally configured Priority in the Local Tenant

To view a Globally configured Priority in the Local Tenant, perform the following steps:  


  1. Navigate to Change > Configuration > Priority. 

  2. Select any Local Tenant. 

    The Priority List page is displayed. The Globally Configured Priority will be represented by a Globe Icon next to It. 


    Figure: Globe Icon in Local Tenant

  3. Click the Global Configured Priority Name. The Global Configuration Detail page is displayed.

    Figure: Global Configuration in Local Tenant.

  4. Here, the Priority Name is non editable, however the Sort Order and Active fields are editable in the Local Tenant. Check/Uncheck the Active checkbox to Activate/Deactivate the Global Configuration. 

    • Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon to a blue globe icon.   
    • As this is a Global Tenant configuration only few fields are editable. The changes made to the editable fields on this page are saved only for the selected Tenant. If any changes are made to the editable fields at the Global Tenant level, the changes made on this page are not overwritten.
    • All the configurations in the Global Tenant are inherited to the Local tenant.

Delink Global Priority Configuration


The De-link option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.  

To De-link a Global Priority value, perform the following steps:  


  1. Navigate to Change > Configuration > Priority. 

  2. Select any Local Tenant. The Change Type page is displayed.

  3. Click on the Priority Name of the Priority to be Delinked.

    Figure: Global Priority Icon List Page

  4. In the ACTIONS Panel, Click the De-link option.

    The Details will become configurable.

    Figure: Priority De-Link.

  5. Click SUBMIT and then click OK to Save the details. 

 

Note 
 
All the properties of the configuration will be configurable upon clicking the De-link option and you will get a prompt, “By delinking the values, Global value will be converted to Local, upon clicking on the Submit button.” 

 

After the details have been saved, click SHOW LIST to view the Delinked Configuration.  

  • Upon modifying the editable properties, the value will remain a Global value, and this change is localized to the Tenant where the user has performed this action. The icon for the Global Configuration in the List Page will be replaced from a grey globe icon  to a blue globe icon.  
  • The grey globe icon representing a Global Value will be replaced with a de-link icon to depict that it was a previously inherited Global Value and is now a Local Value.
  • When you hover onto the  icon you can view the tooltip as ‘Global value converted to Local value.’ 
  • A Global value once Delinked cannot be Re-linked.

  • The delinking is localized only to the Tenant where this action is performed.