Global Tenancy for Change Management Risk Configuration

What’s New

An option to add a Global Tenant to the Change Management Risk Configuration page to allow the creation of Configurations in Global Tenant is newly added. A Global Tenant is a Tenant, which is configured and available to the Local Tenants (referred to as Tenants) as a default configuration. All the Local Tenants under the Global Tenant inherit the configurations made for the Global Tenant. The Global Tenant configurations cannot be modified from the Tenant configuration pages.

To know more about Change Management Risk Configuration, please refer to Configuring Risk.

You can perform the following functions under Change Management Risk Configuration in Global Tenant:

Create Configurations in the Global Tenant.
View Configurations in Global & Local Tenant.
Localization of Global value by delinking it in the Local tenant.

Configure Risk for Global Tenant

To add Risk in the Global Tenant, perform the following steps:

Navigate to Change > Configuration > Risk.

The Risk List page is displayed.

Figure: Risk List Page
Select the Tenant as GLOBAL TENANT > In the ACTIONS Panel, click ADD NEW.

The Risk Details Page is displayed.

Figure: Risk Details Page
Enter the Details and click Some of the fields are explained in the following table.

Field	Description
DETAILS
Risk Name	Type in a name for the Risk value.
Sort Order	Type in the order number in which order the Risk needs to be displayed in the Risks table.
High Risk	Indicates if the Risk is defined as High-Risk value. If selected, the Risk is defined as High Risk for a CR. On the Change Record page under the Risk tab, the fields, Risk of Change Failure, Business Impact of Change Failure, Back-Out Plan, and Remarks are displayed as the mandatory fields, whenever you select the Risk name, that has been defined as High Risk. If not selected, the Risk is not set as High Risk for a CR.
Active	Indicates the status set for a Risk. If selected, the Risk value becomes an available option on the other pages of the application. If not selected, the Risk value becomes an inactive value. The inactive Risk values are not displayed in the Risks list on the other pages of the application.

Viewing Globally Configured Risk in Local Tenant

To view a configured Risk in the Local Tenant, perform the following steps:

Navigate to Change > Configuration > Risk.
Select any Local Tenant.

The Risk List page is displayed.

The Configured Change Type will be represented by a Globe Icon next to It.

Figure: Globe Icon in Local Tenant

Note

As this is a Global Tenant configuration only few fields are editable. The changes made to the editable fields on this page are saved only for the selected Tenant. If any changes are made to the editable fields at the Global Tenant level, the changes made on this page are not overwritten.

All the configurations in the Global Tenant are inherited to the Local tenant.

Delink Global Risk Configuration

The De-link option is provided in the Actions panel when there is a Global value configuration in details page of a Local tenant. You can Delink a Global value configuration in Local Tenant to make changes to any properties that were earlier restricted as they were a Global value configuration.

To De-link a Global Risk value, perform the following steps:

Navigate to Change > Configuration > Risk.
Select any Local Tenant.

The Global Risk page is displayed.
Click on the Risk Name of the Risk to be Delinked.

Figure: Global Risk List Page
In the ACTIONS Panel, Click the De-link option.

The Details will become configurable.

Figure: Risk De-Link.
Click SUBMIT and then click OK to Save the details.

Note

All the properties of the configuration will be configurable upon clicking the De-link option and you will get a prompt, “By delinking the values, Global value will be converted to Local, upon clicking on the Submit button.”

After the details have been saved, click SHOW LIST to view the Delinked Configuration.

The grey globe icon representing a Global Value will be replaced with a de-link icon to depict that it was a previously inherited Global Value and is now a Local Value.

When you hover onto the icon you can view the tooltip as ‘Global value converted to Local value.’

A Global value once Delinked cannot be Re-linked.
The delinking is localized only to the Tenant where this action is performed.