Summit Tahoe HF20 Release Notes

Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe HF01 << Tahoe HF02 << Tahoe HF03 << Tahoe HF04 << Tahoe HF05 << Tahoe HF06 << Tahoe HF07 << Tahoe HF08 << Tahoe HF09 << Tahoe HF10 << Tahoe HF11 << Tahoe HF12 << Tahoe HF13 << Tahoe HF14 << Tahoe HF15 << Tahoe HF16 << Tahoe HF17 << Tahoe HF18 << Tahoe HF19

On this page:

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

What's New?

We have fixed few customer reported issues in this release. For information about the bug fixes in this release, see Customer Fixed Issues and Known Issues.

Service Management

The following section provides a sneak-peak of the functionalities added for Service Management.

Service Management DN Tables

Improvement Name

Improvement Description

Improvement Benefits

Updated the following DN table:

IM_RPT_DN_IncidentEffort

The following new columns are added:

Purpose: Holds all the detail about the efforts spent by the Analysts for Incidents

New Columns Description

Column Name

Column Type

Nullable

Descriptions

Relations

[Cost Agent]

numeric (18,2)

Yes

Holds agent cost

N/A

Captures the Agent cost details.