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Incident Management
Audit Flow
Audit Log
Auto Complete Assistance
Customer Satisfaction Survey (CSAT)
First Call Resolution (FCR)
Incident Vs. Problem
Incident Status
Major Incidents
Monitoring SLA
Parent and Child Incidents
Parent and Child Relationship
Remote Desktop
Response Time Vs. Resolution Time
SLA, OLA, and UC
Templates and Rules
Work Orders
End Users
End User Dashboard
Logging Incidents
Viewing My Incidents List
Viewing/Updating My Incidents
Chatting with Analysts
Survey
Logging Incident for an Asset
Analysts_IM
Analyst Dashboard
Logging Incidents for Users
Viewing and Updating My Workgroup Incidents
Viewing and Updating Incident Details
Sending E-mails
Remote Desktop Sharing
Feedback Moderation
Managing My Incidents
Creating Work Orders
Viewing and Updating Work Orders
Administrators
Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring Category Incident Management
Configuring Closure Codes
Configuring Classification
Configuring Priority
Configuring Impact
Configuring Urgency
Configuring SLA Matrix
Configuring SLA Matrix By CI
Configuring Resolution Codes
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring Auto Work Orders
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Pending Reasons
Configuring Priority Matrix
Configuring User Types
Configuring Checklist
Configuring Major Incidents
Configuring Cost
Configuring Rules
Configuring Information Ticker
Configuring SMS Notification
Configuring Voice Call Notifications
Configuring Log Incident Page
Mapping Standard Operational Procedures
Configuring Feedback
Configuring End User Incident Details Page
Configuring Incident Evaluator
TFS-SUMMIT Integration
Configuring TFS Project
Configuring Work Item Fields
Mapping Field Values
Configuring Mapping Profile
Configuring TFS Profile Mapping
Viewing Reports
The Incident Breakup By Priority report is a graphical report that displays the Priority-wise distribution of Incidents for the selected months.
Figure: INCIDENT BREAK-UP BY PRIORITY page
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT BREAK-UP BY PRIORITY page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the INCIDENT BREAK-UP BY PRIORITY page.
Figure: FILTERS pop-up