Configuring Common Masters

The Common Master is a unique feature in the SummitAI application that allows the Administrators to set most commonly used label names and drop-down values across all the modules. If there is a change or addition required in the label names or drop-down values, this feature saves the efforts of the Administrator to make the same changes in all the pages separately. In other words, it simplifies the customization process required to be done by the Administrators for most commonly used labels names and drop-down values. For example, a Tenant should be displayed in all the Service Catalogs. Instead of modifying the Tenant for all the Service Catalogs separately, the Administrators can modify the same in the COMMON MASTERS page and map accordingly. It makes the change available across all the Service Catalogs.

Common Masters List By Module

 Common Master - Platform

Common Master Type

Purpose

Common Master

Customer

All the Customer values are saved. This can be manually created or is imported using Active directory import, which is used throughout the Application to select a Customer.


Department

To save the retrieve department in an organization.

Example: IT

Designation

To save all the designations in the organization. All the users' designation is imported and created from Active Directory import or created manually, which is used across the Application.

Example:

Associate Developer

Associate QA Engineer

AssociateEngineer

DisplayDateTimeFormat

To save all the display format of time and date, which is used to display date/time format across the Application.

Example:

d MMMM yyyy HH:mm,

dd/MM/yyyy HH:mm,

MM/dd/yyyy HH:mm

DisplayTimeFormat

To save all the display format of time, which is used to display time format across the Application.

Example:

HH:mm,

hh:mm tt

Document Type

Used on the Upload Document page to categorize all the uploaded documents.

Example:

Official, Common, etc.

Location

To save all the required Locations, which is used across the Application.

Example:

Bengaluru, Chennai, etc.

MIBType

To save all the MIBs while fetching Discovery data.

Example:

CPU

Memory

Temperature

NetworkOSType

To save all the Network's operating system type retrieved during Discovery job run.

Example:

ciscoSystems 15.2,

ciscoSystems 16.9.3

OSType

To save all the operating system type while retrieving the discovery jobs data and is used across the Application related to Discovery.

Example:

Linux

Microsoft

UNIX

ServerType

To save all the Server Types fetched during Discovery jobs processing.


SMTPAPITypes

To save all SMTP API types if any other API type is used for SMTP.


User Level

To save all the required User level. It is used on User Management pages.

Example

VIP, VVIP, etc.

Vendor

To save all the Vendors retrieved during Discovery of various IPs in Discovery.

Example:

Cisco Systems, HP

 Common Master - Asset Management

Common Master Type

Purpose

Common Master

Agreement Status

It is used in the Asset Management module in Contract Agreement Status. Users can add new status.

Active

Allocate To

It is used in the Asset Management module for Fixed Asset Allocation Type. These are fixed values and cannot be edited.

Customer
Department
Location
Multiple Users
Single User

Approval Levels

It is used in the Asset Deactivation Approval Levels. These are fixed values and cannot be edited.

Deactive

ApprovalMatrix

It is used in Asset Approval Matrix types. These are fixed values and cannot be edited.

Deactivate

Asset PV Status

It is used in Asset Physical Verification Status list. These values can be edited.

Found
Not Found

AssetCategory

It is used in Fixed Asset Category Group Name. These values can be edited.

Hardware

Electronic Equipment

assetcondition

It is used to define the Fixed Asset Condition. These are fixed values and cannot be edited.

Good
Faulty
Scrap

AssetMovementApprover

It is used in the Asset Movement Approver Roles. These are fixed values and cannot be edited.

Floor Manager
Head of Location
Reporting Manager
Security Manager

AssetMovementType

It is used in the Asset Movement Types. These are fixed values and cannot be edited. 

Floor
From Repair
Store
To Repair

ContractAttachmentType

It is used in the Contract Management module and can be edited.

User-defined values

ContractCategory

It is used in the Contract Management module and can be edited.

User-defined values

ContractEnrollmentOwner

It is used in the Contract Management module and can be edited.

User-defined values

ContractFrameAgreement

It is used in the Contract Management module and can be edited.

User-defined values

ContractFrameAgreementOwner

It is used in the Contract Management module and can be edited.

User-defined values

ContractLicenseType

It is used in the Contract Management module and can be edited.

User-defined values

ContractRole

It is used in the Contract Management module and can be edited.

User-defined values

ContractSubCategory

It is used in the Contract Management module and can be edited.

User-defined values

DeActive

It is used in Asset Deactivation Reason. These values can be edited.

CPU Problem
Mother Board Issue
Damaged

Endpoint Script Category

It is used in Endpoint Automation Script Category. These values can be edited.

Network
Registry

LicenseModel

It is used while adding Procured Software Inventory to define the License Model.

Core Based
Device Based
Processor Based
PVU Based
User Based

LicenseType

It is used while adding Procured Software Inventory to define the License Type.

Evaluation Version

Publisher

It is used while adding Procured Software Inventory to define the License Publisher.

Example:
Microsoft
Adobe Systems
Oracle

ReturnableType

It is used in the Asset Movement process to define the type of Asset Movement.

Example:
Non Returnable
Returnable

Software License

It is used while adding Procured Software Inventory to define the License Software Name.


Software ServicePack

It is used while adding Procured Software Inventory to define the License Software Service Pack.


Software Version

It is used while adding Procured Software Inventory to define the License Software Version.


 Common Master - IT Operations Management

Common Master Type

Purpose

Common Master

Service EntitlementA Service Entitlement is assigned to Servers, Network Devices, Network Links, Network Interfaces, Printers, and URLS.
Each Service Entitlement contains a group of Monitoring Parameters.
Any name
Default ConfigurationDefault configurations can be created for Servers, Network Devices and Printers. This default configuration can be use to create Servers, Network Device, and Printers from Discovery, import data, manual entry, etc.Any name
Action TemplateAction Template is the template for specific actions while sending Alerts or while creating Incidents for violated entity parameters.Any name
Incident TemplateIncident Template is the template of predefined configurations for raising an Incident.Any name
AutomatedScriptTypeUsed to specify the environment type to run the various platforms scripts. Used in Script-Based Monitoring.

Example:

DOS Command, Batch File, VB Script, PowerShell Script, Remote Execution, SSH, TELNET, and Query, etc.

AVMMonitoringParameterLists all the Monitoring Parameters in ITOM for all the device types, such as Server, Network Device, Network Link, Network Interface, Printers, URL, etc.
Here, some of the parameters are concatenating with its criticality and we can set the threshold values.

Example:

Status, CPU Utilization High, CPU Utilization Medium, CPU Utilization Low, Zombie Process, Buffer Memory Utilization High

AVMMonitorParameterLists all the Monitoring Parameters along with its parent type in ITOM for all the device types, such as Server, Network Device, Network Link, Network Interface, Printers, URL, etc.

Example:

Status, Server Health, Hard Disk Utilization, Port Monitor, Exchange, SQL Server, etc.

AVMTabsLists various tabs used in ITOM. Also, you can create new tabs while creating new parameters using Script-Based Monitoring and SNMP -Based Monitoring.

Example:

Utilization, HardDisk, BufferSwap, Services, Port, MsSQLServerm, and Oracle, etc.

CustomerLists all the Customers in the ITOM module used for Server, Network Device, Printer, etc.

Example:

SummitAI

DevCriticalitySpecifies the Network Device's and Server's criticality.High, Medium and Low
DeviceCategorySpecifies the Network Device's Category.Non Production and Production
ElementTypeSpecifies the Network Device Types.

Example:

Access Point, Access Switch, Cloud, Computer, Firewall, etc.

Entity DescriptionSpecifies the Entities descriptions. Here the Entities are Servers, Network Devices, etc.

Example:

HP, Stepping, Windows, etc.

Entity TypeLists the Entity types in ITOM.Network Device, Network Interface, Network Link, Printer, Server, and URL.
Event ManagementSpecifies the Monitoring Parameters names of all Entity types, such as Servers, Network Devices, Network Links, Network Interface, Printers, and URLs for Event Management.Status, RAM Utilization, CPU Utilization, Server Health, etc.
EventImpactSpecifies Event's ImpactHigh, Low, and Medium
EventPrioritySpecifies Event's Priority.High, Low, Medium
LinkCriticalitySpecifies the Network Link's capacity. High, Medium, and Low
LinkThresholdsDesigned to configure Network Link's threshold value, but not in use.
LocationLists the Locations.Bangalore, Hyderabad etc.,
ManagingVendorLists the Vendors, which are managing the environment for Network Devices, Links, and Servers.

Example:

TATA, RELIANCE, etc.

MIBTypeList of Parameters used to provide MIB OIDs to monitor through SNMP. These entries can only be added from the backend into the database. No option to add from user interface.

Example:

CPU, Memory, Temperature, Temperature Status, Fan Status, Voltage Status, etc.

MonitoringProtocolThe List of protocols used to monitor various types of Servers.

Example:

IPMI, SNMP, WMI, SSH, Telnet, Agent, Cloud, proxy server, WMI, VCenter

MonitorSourceLists the Monitoring Sources in SummitAI. There are 2 options: Proxy Agent and Summit ServerProxy Agent and Summit Server
NetworkOSTypeSpecifies the Network Device's IOS type and its versionciscoSystems 15.2, ciscoSystems 16.4.2, ciscoSystems 16.9.1 etc.,
NWDeviceTypeLists all the Network Device types, which exist in the Networking module.

Example: 

Access Point, Access Switch, Computer, Firewall, Hub, etc.

OSTypeLists all types of the operating systems.

Example:

Microsoft Windows, Linux, AIX, Solaris, etc.

OutputTypeSpecifies the output value type for the Parameters, which are configured using Script-Based Monitoring and SNMP-Based Monitoring.Availability, Utilization Percentage, Utilization Value
ParameterTypeSpecifies whether the Parameter exists or new while creating/updating a Parameter in Script-Based Monitoring or SNMP-Based Monitoring.Existing, New
PingProtocolLists the Ping Protocols.ICMP, TCP, and UDP
PlatformUsed to create the Scripts/Commands to monitor parameters of the respective platforms. Used in Script-Based Monitoring. Wintel, Non-Wintel, and Network
PortLists the port numbers for Telnet and SSH.22, 23
ProtocolLists the protocols.

Example:

SSH, Telnet

ProviderVendorLists the Vendors, which are providing service for Network Devices, Links, and Servers.

Example:

TATA, Reliance, etc.

ReasonLists the reasons for Server/Network Device/Link/Interface downtime.

Example:

Scheduled Down Time, Power Off, Network Traffic, etc.

ServerTypeLists the Server Types.

Example:

Apps, DC,
Exchange, SQL Server, PrintServer,Oracle, Active Directory, Server Performance, VMWare, HyperV, IIS, ASP.NET, Azure, Amazon Web Services, Storage, IBM Storwize,Citrix XenApp and XenDesktop, Apache Tomcat, MySQL, IBM DB2,DHCP Server, Oracle RAC, etc.

ServiceLists the servicesDNS, FTP, HTTP, HTTPS, etc.
VendorLists the Vendor, which are used to specify Servers, Network, or Device's Vendor.

Example:

Cisco Systems, HP, DELL, etc.

To configure common master values:

  1. Select Admin > Basic > Infrastructure > Common Masters > Common Master Configuration.
  2. On the COMMON MASTERS page, click ADD NEW on the ACTIONS panel.
  3. Select the Master Type, type in a Value, provide the Sort Order, and select the Active check box to make it an active master value.
  4. Click SUBMIT. A new Common Master value is configured.

    COMMON MASTERS page
    Figure: COMMON MASTERS page

Field Description

The following table describes the fields on the COMMON MASTERS page:

Field

Description

Master Type

Select the Master Type from the drop-down list that is added in the COMMON MASTER TYPES page.

Value

Type in the value for the selected Master Type.

Sort Order

Specify an order to view the value in the drop-down lists on the mapped pages.

Active

If selected, the configuration becomes active.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the COMMON MASTERS page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the values configured for Common Master Type in the SummitAI application.

 
Figure:  COMMON MASTERS page: List of common master type values

  • To edit a common master value, click the configured Value. Make appropriate changes and click SUBMIT.
  • To display the inactive common master values, click the Include Inactive check box.

Note:

When the common master values are displayed under the LIST table, the ADD NEW and IMPORT COMMON MASTERS actions are displayed on the ACTIONS panel.

  • Click ADD NEW to add a new Common Master Value.
  • Click IMPORT COMMON MASTERS to import Common Master values. For more information about importing the Common Master values, See Screen Shot.
    The EXCEL IMPORT COMMON MASTERS page is displayed. Select the Master Type, upload the Microsoft Excel sheet with the Common Master values in the Source field, and then click SUBMIT.

    EXCEL IMPORT COMMON MASTERS page - GENERAL tab
    Figure: EXCEL IMPORT COMMON MASTERS page - GENERAL tab

    The Microsoft Excel sheet with the Common Master values is uploaded. Select the appropriate sheet in the Source column and click NEXT.
    EXCEL IMPORT COMMON MASTERS page - GENERAL tab - Selecting the sheet to upload Common Master values
    Figure: EXCEL IMPORT COMMON MASTERS page - GENERAL tab - Selecting the sheet to upload Common Master values

    The MAPPING tab is displayed. Select the appropriate value in the Source column to map with the Destination column and click NEXT.
    EXCEL IMPORT COMMON MASTERS page - MAPPING tab
    Figure: EXCEL IMPORT COMMON MASTERS page - MAPPING tab

    The PREVIEW tab is displayed. Select the check box in the Discard column against the values that you do not want to import, and then click SUBMIT.
    EXCEL IMPORT COMMON MASTERS page - PREVIEW tab
    Figure: EXCEL IMPORT COMMON MASTERS page - PREVIEW tab

    The Common Master values are successfully imported for the selected Master Type.

Filters 

Click the Filters icon to specify a particular filter criteria to display Common Master Type values. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Master Type and click SUBMIT.


Figure:  FILTERS pop-up page

Note:

If you select the Master Type as Location, an additional filter criteria Domain is displayed.

Common Masters page - Filters pop-up
Figure: Common Masters page - Filters pop-up