AResolution Code in Incident E-mail Notifications

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

Read Complete Release Notes 

Feature released in SummitAI Service Management (#18960, Incident Management, Alps)

What's New?

The Resolution Code is the status code used by the Analysts while resolving an Incident.

An enhancement is made to add the Resolution Code in the Incident e-mail notifications. 

Configuration

To display the Resolution Code in the e-mail notifications, the Administrators needs to insert the newly added Keyword *RESOLUTIONCODE* into the e-mail template from the KEYWORDS pop-up page of the NOTIFICATION TEMPLATE page. For more information, see Configuring Notification Templates.