Configuring End User Incident Details Page

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

You can configure fields that are to be displayed on the INCIDENT DETAILS page for the End Users. Based on the configuration, only the selected fields appear to the End User in the same sort order.

To configure End User Incident Details page:

  1. Select Incident > Configuration > Incident Masters > End User Incident Details Page.
  2. On the END USER INCIDENT DETAILS page, select the Tenant.
  3. Select the Customer's name in the Customer list box. Select the Active check box, if you want to make the configuration active.
  4. Drag and drop the attributes to the highlighted box. The attributes kept in the highlighted box do not appear on the INCIDENT DETAILS page. Only the attributes on the left side appear on the INCIDENT DETAILS page according to their sort order.
  5. Click SUBMIT.

    End User Incident Details page
    Figure: End User Incident Details page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the END USER INCIDENT DETAILS page:

SHOW LIST

Click SHOW LIST to view the list of configured customers.