Configuring Incident Evaluator

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Who is an Incident Evaluator?

An Evaluator views the Incident summary, adds the required details, and createa tasks for the Analyst.

To configure Ticket Evaluator:

  1. Select Incident > Configuration > Others > Evaluator Configuration. EVALUATOR page appears.
  2. Select Tenant and fill in all the details on the EVALUATOR page. For more information about the fields on the EVALUATOR page, see Field Description.
  3. Click SUBMIT. A new Evaluator is added.

Figure: EVALUATOR Configuration

Field Description

The following table describes the fields on the EVALUATOR page:

Field

Description

Details

Evaluator

Type in the name of the Analyst. You can also search for the Analyst in the search box.

EMP ID

Displays Employee ID of the Evaluator.

Name

Displays the name of the Evaluator.

E-mail ID

Displays e-mail ID of the Evaluator.

NT Login Name

Displays the Login Name of the Evaluator.

Click the Delete icon, associated with the Evaluator to remove from the added list.

Note:

The Analyst can be added as an Evaluator only if he is associated with the selected Tenant.