Configuring Closure Codes IM

What is a Closure Code?

The Closure Code is the status code used by the Analysts while resolving an Incident. You need to add these Closure Codes based on the organizational needs. The Closure Codes defined by you are available to the Analysts while resolving Incidents. For example, Temporary Solution Provided, Out of Scope, Waiting for User Response, Incomplete Information, Waiting for Approval Confirmation, Successful, and so on. You can add and modify Closure Codes for a Tenant.

To configure Closure Codes:

1. Select Incident > Configuration > Incident Masters > Closure Code.
2. On the CLOSURE CODE page, click ADD NEW on the ACTIONS panel.
3. Select the Tenant and type in a name for the new Closure Code in the Closure Code Name text box. Select the Default check box to make the closure code as the default closure code. If you select the Active check box, the Closure Code becomes an available option in the Closure Codes list on the other pages of the application.
4. Click SUBMIT. A new Closure Code is configured.
   

   
   Figure: CLOSURE CODE page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CLOSURE CODE page.

 SHOW LIST

Click SHOW LIST to display the LIST table showing all the Closure Codes configured in the SUMMIT application for the selected Tenant.

 
Figure: CLOSURE CODE page: List of Closure Codes

• To edit a Closure Code, click the Closure Code. Make appropriate changes and click SUBMIT.
• To display the inactive Closure Codes, click the Include Inactive check box.