Incident and Service Request Monthly Trend Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Report Description

The  Incident and Service Request Monthly Trend report is a graphical report that displays the number of Incidents and Service Requests (SRs) logged for a specified period of time.
 Incident and Service Request Monthly Trend pageFigure: Incident and Service Request Monthly Trend page

You can click IM to view the report only for Incidents and SR to view the report only for SRs. If both IM and SR are selected, the report is displayed for both Incidents and SRs.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the Incident and Service Request Monthly Trend page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the Incident and Service Request Monthly Trend page.

FILTERS pop up
Figure: FILTERS pop up