PDF Content Designer Configuration

For a selected Tenant and Module, the Administrator can configure section-wise fields that are required in the exported PDF file.

To configure fields:

1. Select Admin > Basic > Infrastructure > PDF Content Designer.

2. On the PDF CONTENT DESIGNER page, select the Tenant.

3. Select the Module as Incident or Service Request or Change Management or Problem Management. If the module selected is Service Request, select the Layout Section as Service Request Details or My Service Request.  

4. Select the check box next to the section to include the corresponding section in the exported PDF file. Drag the attributes from the highlighted box on the right-hand side and drop them under the selected sections. The attributes under selected sections will be included in the exported PDF. 
   
   

5. You can provide a label name for the attribute as per the organization requirement by typing in the required label name in the text box provided below the attribute.

6. Click SUBMIT.
   
   

   
   

   
   Figure: PDF CONTENT DESIGNER page - Incident