Configuring Notifications

Owned by Enterprise IT
Apr 23, 2024

SummitAI Service Management Help

Configuration Management Database

What are Notifications?

You can configure Notifications for a specific Classification of CI. When it is configured, an e-mail is sent to the configured users for any change in the CI.

To configure a notification:

  1. Click CMDB > Configuration > Notification. The NOTIFICATION page is displayed.
  2. Click ADD NEW on the ACTIONS panel. The NOTIFICATION page is displayed.

NOTIFICATION page  

         Figure: NOTIFICATION page

3. Select the Tenant, enter the required details and click SUBMIT to save the configuration. For more information about the fields on the NOTIFICATION page, see Field Description.

Field Description

The following table explains the fields on the NOTIFICATION page.

Field

Description

Classification

Click  to select the classification.

Active

Select the check box to activate the configuration.

Resource

Click  to add the user to be notified. Alternately, you can type in the name and select the user from the available option in the drop-down.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the NOTIFICATION page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured notifications. 

CONFIGURE NOTIFICATION LIST page 

Figure: CONFIGURE NOTIFICATION LIST page