Returning Assets from Repair

Owned by Enterprise IT
Apr 23, 2024

You can return the Fixed Assets from the repair center to a Store.

To return Assets from repair:

  1. Select Asset > User > Manage Asset > Asset Inventory.

  2. On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED.

  3. On the selected FIXED ASSET page, the FILTERS pop-up page is displayed. Select the value for Status as In Repair and select the other required filter criteria. Click SUBMIT. For more information about fields on the FILTERS pop-up page, see Searching Assets.

  4. The list of Assets based filter criteria is displayed. Click the Asset ID to view the Asset details. For more information, see Viewing Asset Details.

  5. Select the check box corresponding to the Asset you want to return from repair. You should select only one Asset at a time. On the ACTIONS panel, click RETURN FROM REPAIR.

    FIXED ASSET page
    Figure:  FIXED ASSET page

  6. On the RETURN FROM REPAIR page, type in the required details. For more information about the fields on the RETURN FROM REPAIR page, see Field Description. Based on the configuration done by the Administrator, the retrieval of Assets from the repair center may or may not require approval.

 Returning Asset from repair with approval

Click RETURN FROM REPAIR. The Asset details are saved and the Movement Request is sent to the configured Approver for approval.

RETURN ASSET FROM REPAIR page (with approval)Figure: RETURN ASSET FROM REPAIR page (with approval)

 Returning Asset from repair without approval

Click MOVE. The Asset is retrieved from the repair center.


Field Description

The following table describes the fields on the RETURN FROM REPAIR page:

Field

Description

Asset Summary

Tenant

Displays the Tenant of the selected Asset.

Category

Displays the Category of the selected Asset.

Store

Displays the Store location of the selected Asset.

Asset Code

Displays the Asset Code for the selected Asset.

Asset Condition

Displays the condition of the selected Asset.

Added By

Displays the name of the user who added the Asset

Added Date

Displays the date when the Asset is added in to the application.

Updated By

Displays the name of the user who updated the Asset details, if updated.

Updated Date

Displays the date when the Asset details are updated, if updated.

ASSET REPAIR DETAILS

Asset ID

Displays the ID of the Asset.

Reference Number

Type in the reference number for Asset repair.

Vendor

Lists all the configured Vendors. Select the name of the Vendor from the list.

Address

Type in the address of the vendor.

Phone Number

Type in the contact number of the vendor.

Mobile Number

Type in the mobile number of the vendor.

Email ID

Type in the e-mail address of the vendor.

Sent Date

Specify the date when the Asset was sent for repair. Click the Calendar icon to select the date. You can clear the values by clicking the Clear icon.

Return Date (Expected)

Select the expected return date to return the Asset from the repair center. Click the Calendar icon to select the date. You can clear the values by clicking the Clear icon.

Remarks

Type in the comments or notes about the Asset, if any.

In Warranty

Select this check box if the Asset is in warranty period.

Attachment

Specify any reference file path to add as an additional reference material. You can click Browse to choose an appropriate file to attach as a reference material.

RETURN ASSET DETAILS

Fault Type

Lists the types of fault caused to an Asset. Select the fault type from the list.

Return Date

Click the Calendar icon to select the return date for the Asset from the
repair center.

Cost

Type in the repair cost of the Asset.

Solution

Lists the Solutions provided by the vendor. Select the Solution from the list.

Remarks

Type in the remarks for the Asset.

Warranty Covered

Select this check box if the repair charges for the Asset is covered under
warranty.

Repair Type

Indicates if the Asset is repaired or not. Select an appropriate value from the list as Repaired or Not Repaired.

Asset Condition

Lists the configured Asset Conditions. Select an appropriate Asset Condition from the list.

Replaced

Select this check box if the vendor replaced the Asset.

New Asset’s Serial No.

Type in the new Asset’s serial number.

Attachment

Specify any reference file path to add as an additional reference material. This is for the vendor to attach any reference material.

MOVEMENT DETAILS (These details are available only if the Asset is retrieved from repair with approval)

Movement ID

Displays the Movement ID of the Asset.

Movement Date

Displays the movement date and time.

ASSET DETAILS table

Displays the details of the Asset being sent for repair.

  • Asset ID: Displays the ID of the Asset.
  • Category: Displays the Category of the Asset.
  • Serial No.: Displays the serial number of the Asset.
  • Asset Code: Displays the Asset Code for the Asset.
  • Barcode: Displays the bar code of the Asset.

References