Monitoring Dashboard

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
6 min read

Monitoring Dashboard

A Monitoring dashboard is an information tool that visually tracks, analyses, and displays data to monitor the Orchestration application. It is designed to display the following charts:

  • Workflows
  • Script Execution Status
  • Scripts
  • Execution Overview
  • Top 5 Workflow Executions
  • Top 5 Tenants
  • Top 5 Categories

Note

Monitoring Dashboard will support multi-tenant to serve multiple customers, each one of them being isolated in terms of data. Using the Multi-tenant feature, the Managed Service Providers (MSP) or Global Domain can make sure that the user’s data of one domain is not accessible to another.

 Select Monitoring Dashboard. The Monitoring Dashboard page is displayed.

Figure: Monitoring Dashboard

Workflows

This chart displays the overall execution trend of workflows. It displays the graphical representation of successful and failed workflows. It also displays the count of the total, active and inactive workflows.

Script Execution Status

This chart displays the total number of script executions along with success and failed executions based on the date range selected in the Period drop-down.

It has the following components:

  • It displays the graphical representation as well as the count of the total, successful, and failed script executions. By default, it displays the data for the last 7 days.
  • Period - Select the date range for which period data should be displayed. A sample screenshot is shown below:


    Figure: Period

    Field Description

The following table describes the fields on the Period pop-up page:

Fields

Description

Date Period

Displays the following in-built periods to select:

  • Last 1 Day - if selected, displays the script executed for the previous day and today.

  • Last 2 Days - if selected, it displays the script executed for the previous two days and today.
    For Example: If you select the Last 2 Days on the date (7th October 2020), then the From will display the date as 2021-10-06,  and the To will display the date as 2021-10-07.

  • Last 3 Days - if selected, it displays the script executed for the previous three days and today.

  • Last Week - if selected, it displays the script executed for the last week.
    The From will display the date (today's date -7) and the To will display the date (today's date +7)
    For Example: If you select the Last Week on the date (7th October 2020), then the From will display the date as 2021-09-30, and the To will display the date as 2021-10-07.

  • Last 2 Weeks - if selected, it displays the script executed for the last 2 weeks.
    The From will display the date (today's date -14) and the To will display the date (today's date +14).

  • Last 3 Weeks - if selected, it displays the script executed for the last 3 weeks.
    The From will display the date (today's date -21) and the To will display the date (today's date +21).

  • Last Month - if selected, it displays the script executed for the last month.
    The From will display the date (today's date -30) and the To will display the date (today's date +30).

  • Last 6 Months - if selected, it displays the script executed for the last 6 months.
    The From will display the date (today's date -180) and the To will display the date (today's date +180).

From

Specify the start date of the required date range.

To

Specify the end date of the required date range.

Apply

Click Apply to apply the specified date range.

Clear

Click Clear to clear the specified date range.

  • Script Execution List - It displays the list of the script executions based on the selection (Total, Failed, Successful). By default, the list displays10 entries. Scroll down further to see the next available entries.
    • Click on the red colored graphical representation of failed script executions. It displays the list of all failed script executions.
    • Click on the green-colored graphical representation of successful script executions. It displays the list of all successful script executions.

    • Click on the graphical representation of the Total script executions. It displays the list of total script executions.

A sample screenshot of the Script Execution List is shown below:


Figure: Script Execution List

Field Description

The following table describes the fields on the Script Execution List pop-up page:

Field 

Description

SI No.

Displays the serial number of the script executions.

Ticket ID

Displays the ticket Id.

Module

Displays the module name. For example - IM (Incident Management), SR (Service Request), etc.

Workflow

Displays the status of the workflow execution. 

  • Name - Displays the name of the workflow.
  • Status - Displays the status of the workflow. It can be Success or Failure or In-Progress.
  • Execution Start - Displays the start date of workflow.
  • Execution End -Displays the end date of workflow.

Script

Displays the status of the script execution. 

  • Name - Displays the name of the script.
  • Status - Displays the status of the script execution. It can be Success or Failure or In-Progress.
  • Execution Start - Displays the start date of script execution.
  • Execution End - Displays the end date of the script execution.


Field 

Description

SI No.Displays the serial number of the script executions.
Ticket IDDisplays the ticket Id.
Module

Displays the module name. For example - IM (Incident Management), SR (Service Request), etc.

Workflow

Displays the status of the workflow execution. 

  • Name - Displays the name of the workflow.
  • Status - Displays the status of the workflow. It can be Success or Failure or In-Progress.
  • Execution Start - Displays the start date of workflow.
  • Execution End -Displays the end date of workflow.
Script

Displays the status of the script execution. 

  • Name - Displays the name of the script.
  • Status - Displays the status of the script execution. It can be Success or Failure or In-Progress.
  • Execution Start - Displays the start date of script execution.
  • Execution End - Displays the end date of the script execution.


Scripts

This chart displays the count of the scripts configured. It displays the scripts configured based on one of the following options from the drop-down list:

  • By Language
  • By Category
  • By Status

Execution Overview

Execution Overview has two charts. By Default, previous one year data will be displayed for the Execution Overview chart.

The first chart displays the failure percentage of a specific script. Failure percentage is calculated based on the execution.

The second chart displays the information based on the following filters:

  1. Module – Select the module from the following options:
    • All
    • Incident Management
    • Service Request
    • Work Order
  2. Work Order Source – Select the work order source.
  3. Tenant – Select the tenant from the available options.
  4. Period
    • Date Period – Select the duration from the provided options.
    • From – Select the start date from the calendar.
    • To – Select the end date from the calendar.

Top 5 Workflow Executions

Displays the top five workflow executions based on the number of executions. Click View All to view all workflows.

Top 5 Tenants

Displays the top five tenants based on the number of executions. Click View All to view all tenants.

Top 5 Categories

Displays the top five categories based on the executions. Click View All to view all categories.

Live Feed Pop-up Page

Click on the  icon, Live Feed pop-up page is displayed.  If the Live Feed button is enabled, then the recent tickets which are created or updated and linked with Orchestration Workflows will be displayed. Once the ticket’s workflow is executed, it will disappear from the Live Feed list after one minute. You can apply the filters based on the provided parameters such as Workflow Name, Scripts Name, Ticket ID, Script Status, and Completed Date. The recent ticket status is pushed automatically to Live Feed. By default, 10 tickets are displayed in the list.

Figure: Live Feed

Field Description

The following table describes the fields on the Live Feed pop-up page:

Fields

Description

All

Displays all the workflow scripts irrespective of its status.

Success

Displays the scripts with Success execution status.

Failure

Displays the scripts with Failure execution status.

Filter Logic

Specify the filter logic with the following operators:

  • Field Name
  • Operation
  • Value
  • Actions

Filter Logic can be modified as per the user’s requirement. You can apply the group conditions using AND or OR operators.

Apply

Click Apply to apply the specified filter values.

Clear

Click Clear to clear the specified filter values.