APreventing Duplication of Incidents

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

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Feature released in SummitAI Service Management (#18539 Incident Management and Service Request Management, Alps)

What's New?

For the following combination of Incident Details that is Caller, Category, and Custom Attribute, if an Incident is already logged, the application prevents you from creating Incidents with the same combination of Incident Details (Caller, Category, and Custom Attribute).