Reset Password

The following section describes the icons on the ACCOUNT MANAGEMENT page.

To reset password:

1. On the ACCOUNT MANAGEMENT page, click the Reset Password icon.

2. Select the Verification Type and click RESET.

   Note:

   You can select Question and Answer or One Time Password to reset the password. See screen shot. 

   
   Figure: RESET PASSWORD section of ACCOUNT MANAGEMENT page

   • I want to use Question and Answer to RESET Password: If selected, the application redirects you to answer the security questions and reset the password. if the question and answer is not configured for the User, an error message will be displayed. To know more about the configuring Security Questions and Answers, see Configuring Security Questions.
   • I want to use One Time Password (OTP) to RESET Password: If selected, the application redirects you to enter the verification code that you have received in your registered mobile number. If you have not received the verification code or the received verification code is expired, click RESEND OTP. If the mobile number of the User is not updated, the OPT option becomes unavailable for the User.

3. Enter the new password in the format as defined in the password policy.

   Note:

   • If you exceed the number of attempts to answer the security question, the account gets temporarily locked.
   • If the Inform field is configured as Self on the SECURITY QUESTION MAPPING page, you will be redirected to the next screen to reset the password. If not, the password will be sent to your manager through e-mail. For more information on the SECURITY QUESTION MAPPING page, see Mapping Security Questions.
4. Click RESET PASSWORD.
   

   
   Figure: RESET PASSWORD page