Configuring Standard Operating Procedure Mapping

Standard Operating Procedures (SOP) is a set of procedures to complete certain tasks with respect to a specific parameter. Standard Operating Procedures page is used to define troubleshooting steps, quality assurance steps, and analytical methods. The SOP helps to resolve issues quickly, improves efficiency, and reduces errors. You can view the configured SOPs only for down devices on the Common View page, Event List tab on the respective Device Details pop-up ( For example:Network Device Details > Event List tab > SOP icon), Analyst Dashboard page, and Edit Network Device Details pop-up (Network Draw >Edit Node > SOP icon).

To configure SOPs:

Select Admin > Advanced > Documents > Standard Operating Procedure.
On the STANDARD OPERATING PROCEDURE (SOP) page, click the Filter icon and select the Tenant.
On the STANDARD OPERATING PROCEDURE (SOP) page, click the ADD NEW icon to configure Standard Operating Procedures. For more information about the fields on the STANDARD OPERATING PROCEDURE (SOP) page see, Field Description.
Specify the required details and click SUBMIT.

Figure: Standard Operating Procedures page
Field Description
The following table describes the fields on the STANDARD OPERATING PROCEDURE (SOP) page:

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the STANDARD OPERATING PROCEDURE (SOP) page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured SOPs for the selected Tenant. To modify a SOP, click the configured Template Name. Make appropriate changes and click SUBMIT.

Figure: STANDARD OPERATING PROCEDURE LIST page

Note:

When the SOPs are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure SOP for a device type.

References

For information about mapping SOPs, see Mapping Standard Operating Procedures.