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 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 << Tahoe SP3 HF01 << Tahoe SP3 HF01 (v1) << Tahoe SP3 HF02 << Tahoe SP3 HF03 << Tahoe SP3 HF04 << Tahoe SP3 HF05 << Tahoe SP3 HF06 << Tahoe SP3 HF07 << Tahoe SP3 HF08 << Tahoe SP3 HF09 << Tahoe SP3 HF10 << Tahoe SP3 HF11 << Tahoe SP3 HF12 << Tahoe SP3 HF13 << Tahoe SP3 HF14 << Tahoe SP3 HF15 << Tahoe SP3 HF16 << Tahoe SP1 HF17 << Tahoe SP3 HF18 << Tahoe SP3 HF19 << Tahoe SP3 HF20 << Tahoe SP3 HF21 << Tahoe SP3 HF22 << Tahoe SP3 HF23 << Tahoe SP3 HF24 << Tahoe SP3 HF25 << Tahoe SP3 HF26 << Tahoe SP3 HF27

What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

  On this page:

Customer Fixed Issues | Known Issues 

Merged Releases

The following release is merged with this release:

Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Tahoe SP3 HF28.

Service Management


Issue IDIssue DescriptionScenarioResolution
149474 The Analyst's name from the Assigned To field did not appear in the IMPLEMENTATION tab when the customer removed the Analyst from the CR workgroup. 

Steps: 

  1.  Navigate to Change > New Change Record. 

  2. Enter the required details and assign analyst in the IMPLEMENTATION tab. 
     
  3. Click Submit to save the details. 
     
  4. Open the newly created Change Record and move the status to Implementation. 
     
  5. Navigate to Admin > Infrastructure > Analyst. 
     
  6. Select a Tenant to remove the Analyst’s name which was configured in the IMPLEMENTATION tab and click Submit. 
     
  7. Verify the Analyst’s name in the IMPLEMENTATION tab.  
The Analyst’s name is displayed in the Assigned To field without any issue.  

154714 

The error message ‘Oops! An error occurred’, was displayed while trying to open the Incident and Service Request Monthly Trend report.  

 Steps: 

  1.  Navigate to Reports > Click Incident.  

  2. Click Reports and select Incident and Service Request Monthly Trend report.  

  3. Filter with all Workgroups and all Locations 

 

The Incident and Service Request Monthly Trend report can be accessed successfully without any issues.  

155721 

The status of the Problem Record was not changing to RCA Submitted after entering and submitting the RCA. 

 Steps: 

  1.  Navigate to Problem > User > New Problem Record.  

  2. Create a Problem Record with any status. 

  3. In the Root Cause Analysis tab, Select RCA Methodology as Fishbone Analysis. 

  4. In Root Cause Analysis Group, enter all the required details and click Add. 

  5. Click the Edit option that is now visible and update any fields. Click Add again. 

 

Issue 1: Updated data will be shown in the table. Post this click Submit and validate that check updated fields will not be updated. 

Issue 2: Delete that entry and click Submit. The entry will be shown in the RCA group. 

The status of the Problem Record changes to the RCA Submitted after entering and submitting the RCA.  

154845User Details option was not displaying in the Dependent Attribute while creating a new Catalog.Steps:
  1. Log in to the application.

  2. Navigate to Catalog > User > click Create Service Catalog.

  3. Select Catalog Item from Tenant dropdown menu.

  4. Fill in all the mandatory fields.

  5. Click Next.

  6. Drag and drop User control onto the form builder.

  7. Drag and drop Text Box control onto the form builder.

  8. Navigate to Properties section > enable Auto Populate.

  9. Verify that User Details are displayed in the Dependent Attribute dropdown menu. 
     
User Details option is displaying in the Dependent Attribute while creating a new Catalog.
155983 

In the Firefox browser, for Service Request Approvals, the back button and refresh button were not functioning. 

 

Note: This issue is only for Firefox browser 

Steps: 

  1. Log in to the application.  
  2. Navigate to Request > User > New Service Request. 
  3. Select a Tenant and select a Catalog with one level of approval.  
  4. In the Request tab of Catalog, enter all the required details and click Next.  

Note: The following two issues in Catalog page are explained: 

Issue I:  

On clicking back and forth button of the Firefox browser, the Submit button gets enabled. 

Issue II:  

In the Approvals tab, on clicking the Refresh button of the Firefox browser it will navigate to the Request tab and the Submit button gets enabled. 

Issue 1: The back button is functioning as designed in the Firefox browser for the Service Request approvals. 

 

 

Issue 2: The refresh button is functioning as designed in the Firefox browser for the Service Request approvals.  

 

156316 

In Form Builder step, Auto populate option was not loading the Dependent Attributes. 

Steps: 

  1. Log in to the application.  

  2. Navigate to Catalog > User > Create Service Catalog. 

  3. In the FORM DETAILS page, enter all the mandatory fields.  

  4. Click Next. 
     
  5. In the FORM BUILDER page, select User Control. 

  6. Under Properties, select User > Auto Populate. 

Auto populate option is loading the Dependent Attributes in the Form Builder step.  

152292 

“Error Occurred” message was displayed on the Tree View in Form Builder.  

Steps:

  1. Navigate to Admin > Form Builder.

  2. Select the Service Request Catalog module. 

  3. Expand the Tree View to view the service catalogs.
 The Tree View in Form Builder works as expected.  
153591 Even though the Work Order (WO) was in New status (unassigned to any Analyst), the WO report displayed an incorrect analyst name.  

Steps: 

Refer to the following payload.  

The Assigned engineer field is not passed in the API.  

Sample Request 
{ 

"ServiceName": "WO_CreateORUpdateWorkOrder", 

"objCommonParameters": { 

"_ProxyDetails": { 

"AuthType": "APIKey", 

"APIKey": "6CE2tl6ochPHQbVVVHlM1XJlcqjOm+NB/M5KNLFpopo=", 

"ProxyID": 0, 

"ReturnType": "JSON", 

"OrgID": 1, 

"TokenID": "" 

}, 

"oWorkorderParam": { 

"IsWebServiceRequest": true, 

"LoggedAnalystEmailID": "abc.efg@symphonyi.com", 

"_Sup_Function": "Info", 

"_Status": "New", 

"Module": "SR", 

"ModuleTicketNumber": "4721", 

"_Classification_Name": "Test", 

"Priority_Name": "P1", 

"_Assigned_WorkGroup_Name": "SR Group", 

"Symptom": "MailBox", 

"_Description": "MailBox Test", 

"CustomFields": [] 

} 

} 

}
Sample Response 
{ 

"Errors": "", 

"Input": null, 

"Message": "Successfully WorkOrder Added : WO4287", 

"OrgID": 0, 

"Output": null, 

"OutputID": 0, 

"OutputObject": null, 

"TokenID": "4F83B1B0C3B13D6E2D7A0BE5F9328EEC8F368BF2283AEF969AC1A417D34B22454322A6C1C573D7B891E1BA30CAE15AC74EAF6BDD125E41E14F7676D140B3BA28533B77EFE2833C9ACEB39985B1858453C46CB9CF49E41279B6736E1E01E3A256734D9CB25BEBE4815D4A69E53AC7C4A4F4CF18092C1FB9E29CB8AFA8B0AD0EC376142BB54226948E15F0F7EBFEBEF802182DCBCE734D9DA551688864EA4CAB255A53E46EC644261FC4FBE2B9070E018F", 

"TicketID_Encrypted": null, 

"TicketID_Internal": 4287, 

"TicketNo": 4287 

}
The creation of Work Orders functions as expected without any incorrect assignments. 
157659 The .xls  and .doc files were not getting uploaded through the Digital Agent, displaying an error message “Upload failed. Invalid file type”. 

Steps: 
 
Refer to the following API payload to upload .XLS and .DOC file.  

Sample Request 
{ 

"ServiceName": "Summit_UploadAttachment", 

"objCommonParameters": { 

"_ProxyDetails": { 

"SAASOrgID": "0", 

"LoginUID": 0, 

"RequestType": "mobile", 

"MobileVersion": "5.10.3", 

"Password": "hello@123", 

"AuthType": "FORM", 

"ProxyID": 0, 

"OrgID": "1", 

"TokenID": "", 

"ReturnType": "JSON", 

"UserName": "abc.efg@symphonyai.com" 

}, 

"eModule": "IM", 

"TicketNo": 49931, 

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"OutputID": 0, 

"OutputObject": null, 

"TokenID": "68AD82ECB3EFD03B642B89EE62D7A5FA900EA750F17058A9045FCBAA770E6EC28A9FC98AA4D671DF8CA6CD5F700C2487503BD9B9BEEDB86DE9191E4EBB908EA8BCC13C933259EA150078BEEE56ED893785891A9E92A349C3FDB4BCAE6A60586B51820C90599D7BDA911B864323942DC9AF26277A0124C0D84C7046813767F32F27447E9CEDD29B88C75B0F5B71F6801F", 

"Priority": null, 

"ResolutionDeadLine": null, 

"Resolution_DeadLine": null, 

"SLA": null, 

"TicketID_Encrypted": null, 

"TicketID_Internal": 0, 

"TicketNo": 0 

}
The .xls and .doc files are successfully getting uploaded through the Digital Agent.  
139819Users were experiencing issue in the Business Rule Scheduled Job, Response SLA Met and Resolution SLA Met columns in IM_TicketMaster (in the backend) had no values. 

Steps: 
 

  1. Create Business Rule to update the Incident status to Resolved from Assigned. 
     
  2. Create Incident with the Assigned status without selecting any Assigned To field. 
     
  3. Run the created Business Rule and check Response_SLA_Met, Resolution_SLA_Met columns in the IM_TicketMaster table (in backend). 
     
  4. Verify SLA Met flag in the database. The SLA Met flag should be captured based on Resolution Deadline, Response Deadline and Actual Time. 
Response_SLA_Met, Resolution_SLA_Met is captured correctly. 
155601 Search was not working for Category name with Japanese characters.

Steps: 

  1. Create a Category with name LMDCサーバ(管理会計).
     
  2. Create an Incident using the same category. 
     
  3. Search the same Japanese text in global search.
Search is working as expected for Category name with Japanese characters. 
157676 Ticket was reopening from Closed and Cancelled status through API in SR Module. 

Steps: 

  1. Log in to Application as an Analyst. 
     
  2. Create an SR and close it. 
     
  3. Through API re-open SR and validate on the ticket.
Ticket remains in Closed or Completed status through API.  

155703

Post data filtration, a few of catalogs were not getting displayed.

Steps:

  1. Navigate to Reports > Select the module as Service Request.

  2. Select Service Request Trend by Catalog report.  

  3. Click Filters icon to specify the filter criteria as last 5 years.

  4. Verify the filtered data.  

Post data filtration, data is being displayed as expected. 

155305

For large volume data such as more than 1000 records, the columns such as Workgroup, Caller and Engineer was displaying as N/A.

Steps:

  1. Navigate to Reports > Select the module as Service Request.

  2. Select Service Feedback report.  
  3. Click Filters icon to specify the filter criteria for a year.

  4. Verify the filtered data.  

For large volume data such as more than 1000 records, the columns such as Workgroup, Caller and Engineer are displaying the data as expected.

Asset Management 

Issue IDIssue DescriptionScenarioResolution
151368 User encountered an issue with the Software Delivery configuration, where they could not add Arguments due to length limitations. 

Steps:  

  1. Navigate to Asset > User > Software Delivery > Software Package.  

  2. Select the required Tenant and Software Type in the FILTERS pop-up and click SUBMIT.

  3. Click Add New from ACTIONS panel on the right.

  4. On the Software Package Details page, enter the required text in Arguments field.

  5. Provide all the other required data and click Submit. 
Arguments with long text lengths can be inserted in the Software Delivery configuration page without any issues. 
155240 

Assets by Store Report displayed an error message when the user performed below actions: 

 

  1. Export to Excel or Export to All.
  2. Total count hyperlink 

 

Steps: 

  1. Navigate to Reports > Asset Management.

  2. From the REPORTS drop-down, select Assets by Store Report.

  3. Select the required Tenant in the FILTERS pop-up and click Submit.

  4. Click Export to Excel or Export All and verify the file download.

  5. In the LIST-ALL grid, click any Total count hyperlink and verify the data displayed. 
Assets by Store Report displays data accurately without any errors. 
157075 

The following issues were observed in the respective pages: 
 
Maker Checker 

  1. Users could click multiple times on the Maker Checker Approval page.

  2. The columns appeared blank in the audit trail tab when users clicked the Submit button multiple times on the Maker Checker page. 

Asset Inventory 

  1. Approved details were displayed multiple times in the audit trail in the Asset Details popup. 
     
  2. When users clicked the Submit button multiple times while approving an allocated asset, the allocated user details were not displayed on the Asset Inventory page (the asset was deallocated from the assigned user).

  3. When a user added an asset with Maker Checker approval enabled, the added details were not displayed in the audit trail.

  4. When a user updated an asset with Maker Checker approval enabled, the updated details were not displayed in the audit trail. 

Asset Deactivation 

  1. Multiple asset IDs were displayed when users clicked the Submit button multiple times while deactivating an asset. 

Steps: 

Maker Checker 

  1. Navigate to Asset > User > Manage Assets > Approvals > Maker Checker Approval. 
     

Asset Inventory 

  1. Navigate to Asset > User > Manage Assets > Approvals > Maker Checker Approval. 
     
  2. Select Fixed Asset on the Asset Inventory page.

  3. Click the required Asset count hyperlink to view the list page.

  4. Click the required Asset ID hyperlink to view the Asset Details pop-up.

  5. Navigate to Asset History > Audit Trail and check the details displayed. 

 

Asset Deactivation 

  1. Navigate to Asset > User > Manage Assets > Approvals > Maker Checker Approval.

  2. Select Fixed Asset on the Asset Inventory page.

  3. Select the required asset(s) check box and click Deactivate from ACTIONS panel on the right. 
     
The mentioned scenarios work without any issues after the resolution. 

Platform 

Issue IDIssue DescriptionScenarioResolution

58096 

When a ticket gets resolved via API through WhatsApp, customer wanted to provide a feedback link for the user in WhatsApp to collect their feedback.  

API Payload Details:  

 

Request: 

{ 

    "ServiceName": "IM_GetIncidentFeedbackURL", 

    "objCommonParameters": { 

        "_ProxyDetails": { 

            "SAASOrgID": "0", 

            "ProxyID": 0, 

            "MobileVersion": "1.9.1", 

            "TokenID": "", 

            "LoginUID": 0, 

            "OrgID": "1", 

            "ReturnType": "JSON", 

            "Password": "test@123", 

            "RequestType": "mobile", 

            "AuthType": "FORM", 

            "UserName": "username@domainname.com" 

        }, 

        "TicketNo": "49722", 

        "UserId": "197" 

    } 

} 

 

 

Response: 

{ 

    "Errors": "", 

    "Input": null, 

    "Message": "", 

    "OrgID": 0, 

    "Output": "FeedbackURL : http://localhost/SummitWeb_TAHOE_SP3_HF28/MDLIncidentMgmt/IM_MyTicketDetailsMailUpdate.aspx?data=zoX0EXXRlWREvYAjnqAxXcYC9goQR6ptRfcQDfDN15mT1zENVkwnknjkHoAC9iBTBz9tWHAvLsZTjYghjoPyhrVSdiofU24nN4Jn3RFWdpONTeKxgvbVb67dmTJZrR9mpk%2bLTLms35OUUuQGR8vQSA%3d%3d", 

    "OutputID": 0, 

    "OutputObject": null, 

    "TokenID": "0663483B4A10C5325D143DACF022340DE7957AB951A26395A7CD850AC0BAEBC7B29C9FC460E4A8B05C866841D55281095BB458B6B8F1E87E4D72EFA82A57043786AE41A5B959D5A09A0A46A8AFE7F1775CBD3DF12E873EEEEC2FD5CB3F20A0BD22298177096243918B9109B52AEABA2876EA6CC7D69790062829843027C6A3FC75F8520061E2928EA4963802841CDB5D" 

} 

N/A 

Known Issues 

Issue

An Administrator has remapped the Resigned approver approvals to a new approver in the Resigned Approver List. Before the original approver has resigned, an asset task for floor or store movement is awaiting approval. It is now assigned to the new approver as per action taken by Admin. The new approver is getting an information message "You are not an approver" on the Movement Approval page (Asset > Manage Assets > Approvals > Movement Approval) while approving an asset for floor or store movement. (#86330)

On Change Record List screen, the selected field value for the Tag filter is getting cleared when you select the field value for the Tenant filter as ALL. (#86329)

A sub-status that is not default, is deactivated even though the sub-status is assigned to an Asset.

Recommendation: To deactivate the sub-status, move the active Assets to another sub-status and then deactivate the sub-status. (#86269)

Full Name is not displayed under FIXED ASSETS upon selecting Dashboard > Asset Dashboard. This issue occurs when you have configured the Sub Status parent with 50 characters or more. (#86159)

Note

The Full Name is displayed, if you rotate the PIE Chart to 90 degrees.

The sub-status value of previously selected Tenant is retained still for the newly selected Tenant. For example, the sub-status value selected for a Tenant ‘IT Solutions’ is ‘server’. Now search for a different Tenant and select another Tenant as ‘Information Technology’. The sub-status value ‘server’ of previous Tenant is displayed incorrectly for the newly selected Tenant ‘Information Technology’. (#86273)

On the Remote Desktop Sharing screen, when you request for a Microsoft Teams meeting link (Advanced > RDP Type > Microsoft Teams) and click on Audit Log hyperlink under Session History tab, the message "Your request is processing please wait…" is displayed, but no further action is being made (#86297).

The formatting of Custom Attributes and Attribute Values using nicEditor on the User Communication tab of the Service Request Details page is missing when you click on the Print icon of the My Service Request Details page (#84048).

The text alignment of Custom Attributes and Attribute Values mentioned on the Service Request Details page is not getting displayed properly on the My Service Request Details page under the Additional Information tab (#83888).

On the notification window, the scheduled CAB meeting time is displaying incorrectly (#85493).

On accepting the meeting invite (calendar invite), the date and time are displaying incorrectly in the When field of the acceptance e-mail in the Sent Items folder (#84971).

On Microsoft Teams, the joined user details are displaying as 'U'(Undefined). But on hovering the mouse on 'U', the user details are displaying on the screen. This issue is happening only with the Admin account (#84966).

While sharing the screen, the selected screen is getting displayed multiple times and the screen gets stuck. Due to this issue, the data on the screen is not completely displayed. This issue is occurring only when the user logs in to the MS Teams desktop app as well as a browser app at the same time and tries to share the screen (#84978).

Admin is not getting any notification that users are waiting in the lobby when the Admin has opened the MS teams in two different browsers or two different devices (#84982).

On the COMMUNICATION HISTORY pop-up, the data (Custom attributes and its values) of the User Communication is not displayed in proper format and all the data is displayed in a single line without any delimiter. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#84018).

On the Communication tab and Change History tab of the Service Request Summary pop-up, the Custom attributes, and its values are not aligned properly. This issue occurred when Custom Attributes and their values were updated from the User Communication section on the SR Details page (#83893).

In the User Communication tab of the Service Request Detail page, formatting applied to Custom Attributes and Attribute Values using nicEditor is not retained in the End-User e-mail body when the ticket is updated.

(Bug# 84047)

In the Text Editor, when text alignment (Middle, Centre, Left) option is used, the UI alignment is not working as expected throughout the SummitAI application.

(Bug# 85770)

Following known issues are observed in the Problem Record Detail page for Web application:

When the RCA Approver refers back the PR, the RCA Approver Name and RCA Approve Date are not captured.

When the Reviewer refers back the PR, the Reviewer/Approver Name, Reviewer/Approver Date and Reviewer/Approver Status are not captured.

When the Reviewer rejects the PR, the Reviewer/Approver Name and Reviewer/Approver Date are not captured.

(Bug# 86000/ 85946)

On the SEARCH ASSET page (ASSET > USER > MANAGE ASSETS > ASSET INVENTORY page > Click Non-Fixed Asset icon (Consumable, Accessories, or Software) > Click Search Asset icon), an error message "Oops! An error occurred" was displayed when the length of the specified search text is more than 30 characters. This issue exists for the following scenarios:

When in the search text field, a relational operator i.e., <, >, <=, or >= is specified to search Assets.

When the user tries to search Non-Fixed Asset.

(Bug# 73532)

For the Custom Attribute (Drop-down), if any value is set as default on the Form Builder page (Admin > Basic > Infrastructure > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next > Drag and drop the Drop-down Custom Attribute > Type in the Label for the Custom Attribute > Select Options (data source) as Manual > Type in the Drop-down Values and Make one value as default), then the default value is not automatically set for that Custom Attribute (Drop-down) across the Incident Management module

(Bug# 71703).

If the SLA is paused during the PR resolution and the Paused Time is before RCA Deadline, the paused duration is not getting added to the Resolution Deadline. This issue is occurring when the Resolution Deadline Type is selected as RCA Deadline Time in the Deadline Configuration. (Bug#74495)

Note: 

If the SLA Paused Time is between RCA Actual Time and RCA Deadline, the paused duration does not consider for the Resolution Deadline.

Example:

Consider the PR Log Time as 9:00 AM, RCA Deadline as one hour, and Resolution Deadline two hours.

The paused duration does not add if the Analyst performs the below actions:

If the RCA completed at 9:30 AM (RCA Actual Time), where RCA Deadline is 10:00 AM.

If the Analyst pauses the PR at 9:40 AM to 9:50 AM before RCA Deadline Time (10:00 AM), the paused duration 10 mins is not getting added to the Resolution Deadline.

The Expected Resolution Deadline should be:

RCA Deadline Time + Resolution Deadline + Paused Time = 10:00 AM + 2 hours + 10 mins = 12:10 PM.

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.

The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).

Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).

Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

Login to the Application as Checker.

Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.

On the Filter pop-up page, select the Tenant and specify the required details.

Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.

On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click

Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS

On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.

Click SUBMIT.

Validate the data.

(Bug# 72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

Log into the Application as an Administrator.

Configure a Bulletin Board. For more information, see Configuring Bulletins.

Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.

Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

Log into the Application as an Administrator.

Select Admin > Advanced > Automation > Orchestration.

On the WORKFLOW LIST page, click the NEW

On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.

Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.

Log out and log into the Application as an Administrator or as an Analyst.

Select Request > Manage Service Requests > Service Request List.

On the SERVICE REQUEST LIST page, specify the Filters and open an SR.

On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.

On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.

After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

On the IMPORT ASSET and ADD ASSET pages, the users can add multiple Assets with same Serial No., although, Serial No. is a unique field for Assets. This issue is found if Maker/Checker configuration is enabled. For example, a user added an Asset with Serial No. 123 and is pending for Checker’s approval. The user is able to add another Asset with same Serial No. 123. And send for Checker’s approval. The Checker is also able to approve two Assets with same Serial Number on the MAKER-CHECKER ASSET-APPROVAL page.

Bug Reproduction Steps:

Select Asset > User > Manage Asset > Import > Import Asset.

On the IMPORT ASSET page, under GENERAL tab, select the required options and upload the updated Asset Import Template. Click SUBMIT.

Select the sheet to import the Assets. Click the Mapping tab and select the required options if not already selected.  Click Next.

Click the Preview tab and select the store where you want to import the Assets from the Store list.

Click IMPORT ASSETS TO QUEUE on the ACTIONS panel.

Alternatively (Steps 1-5), select Asset > User > Manage Assets > Asset Inventory.  On the ASSET INVENTORY page, click FIXED.  On the ACTIONS panel, click ADD. On the ADD ASSET page, specify the required information and click SUBMIT.

Add two Assets with same Serial Number.

The Application allows to import or add two Asset with same Serial Number.

Select Asset > User > Manage Assets > Approvals > Maker Checker Approval . On the MAKER-CHECKER ASSET-APPROVAL page, click Filters  on the ACTIONS panel. Select the Tenant. Select the Transaction Type as Add to view the list of requests from the Maker.

The Assets with duplicate Serial Number are displayed. Click APPROVE on the ACTIONS panel. On the APPROVE pop-up page, select the  Approval Status as Approved.

(Bug#67236)

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(Bug#67240)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

When a user downloads the report (in any format), the data is displayed with hyperlinks.

When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).

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