SummitAI Service Management Help
Report Description
The Incident Vs. Resolution Time Report displays the time taken to resolve an Incident (for a selected set of Workgroups and the selected location).
Figure: INCIDENT VS. RESOLUTION TIME REPORT page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT VS. RESOLUTION TIME REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT VS. RESOLUTION TIME REPORT page.
Figure: INCIDENT VS. RESOLUTION TIME REPORT Filters pop-up
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