Parent and Child Incidents IM 1

Owned by Chilukuri Srinivasa Reddy (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
2 min read

SummitAI Service Management Help

 Incident Management

Incident Management 1


What are Parent and Child Incidents?

In Incident Management, multiple Incidents may be reported, which are of same type (reported during an outage or a network failure). In such a case, Analysts or Administrators can set one of these Incidents as the Parent Incident and all other related Incidents as the Child Incidents. This helps in easy and convenient Incident management and also reduces the efforts required to update multiple Incidents of similar nature.

Parent and Child Incidents

Figure: Parent and Child Incidents

How are Parent and Child Incidents Linked?

The Parent Incident has the Child Incidents linked to it under the RELATIONSHIP tab of the Incident page. All the changes made to the Parent Incident reflect in the Child Incidents. 

 See Screen Shot

Figure: Parent Incident

The Child Incidents cannot be updated individually. 

 See Screen Shot

Figure: Child Incident