SummitAI Service Management Help
Report Description
Search Incident Report displays the report of Incidents based on your search criteria. You can view details such as Incident ID, Log Time, Status, Source, and so on.
Figure: SEARCH INCIDENTS Report
On the table, click the Incident ID to view the incident details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SEARCH INCIDENTS REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SEARCH INCIDENTS Report.
Figure: SEARCH INCIDENTS Report : FILTERS pop up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
EXPORT ALL
Click EXPORT ALL to export all the records to a Microsoft Excel sheet.
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