SummitAI Service Management Help
Report Description
The Incident Vs Time Taken to Resolve report is a graphical report that displays the percentage of Incidents resolved for different time frames, such as ‘<2 hours’, ‘>= 2 hours’, and ‘<4 hours’, and so on. The Last three months data from the selected month is displayed.
Figure: INCIDENT VS TIME TAKEN TO RESOLVE page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT VS TIME TAKEN TO RESOLVE page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the INCIDENT VS TIME TAKEN TO RESOLVE page.
Figure: FILTERS pop-up
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