SummitAI Service Management Help
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You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the General tab of the Change Record (CR).
To configure Priority Matrix:
- Select Change > Configuration > Priority Matrix.
- On the PRIORITY MATRIX page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
- Click SUBMIT. A new Priority Matrix is configured.
Figure: PRIORITY MATRIX page
Field Description
The following table describes the fields on the PRIORITY MATRIX page:
Field | Description |
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DETAILS | |
Urgency | Select an Urgency to which you want to associate the Priority from the list. |
Impact | Select an Impact to which you want to associate the Priority from the list. |
Risk | Select a Risk to which you want to associate the Priority from the list. |
Priority | Select a Priority to which you want to associate the Risk, Impact, and Urgency from the list. |
Active | Indicates the status set for the Priority Matrix.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Priority Matrix values configured for the selected Tenant.
Figure: PRIORITY MATRIX page: List of Priority Matrix values
- To edit a Priority Matrix value, click the Priority value. Make the appropriate changes and click SUBMIT.
- To display the inactive Priority Matrix values, click the Include Inactive check box.
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When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Priority Matrix value. |
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