Configuring Defect Severity_CM

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Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Contents
Change Management
Change Manager
Change Record Status
Change Types
Various Roles in Change Management Approval Flow
End Users
Creating Change Request
Viewing Change Request
Analysts
Creating Change Records
Approving Change Records
Creating Tasks for Change Records
Logging Defects
Creating Standard Templates
Scheduling CAB Meeting
Viewing List of Change Records (CRs)
Viewing List of Tasks
Administrators
Configuring Change Management Module
Configuring Change Category
Configuring Category
Configuring Custom Fields for Change Management
Configuring Change Advisory Board (CAB) Members
Configuring Defect Severity
Configuring Defect Priority
Configuring Fields
Configuring Impact
Configuring Lead Period
Configuring PIR Reviewer
Configuring Priority
Configuring Priority Matrix
Configuring Risk
Configuring Risk Matrix
Configuring Risk Questions and Answers
Configuring Change Manager
Configuring Change Types
Configuring Closure Codes_CM
Configuring Status
Configuring Checklist_CM
Configuring System Impact
Configuring Task Template
Reports
Change Record List
Change Record Schedule Report
Change Type Report
Change Record Workgroup Report
Change Record Status Summary Report

You can configure the Severity of a Defect for a selected Tenant.

To configure Defect Severity:

  1. Select Change > Configuration > Defect Severity.
  2. On the DEFECT SEVERITY page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Defect Severity details. For information about the fields on the DEFECT SEVERITY page, see Field Description.
  4. Click SUBMIT. A new Defect Severity is configured.

    DEFECT SEVERITY page
    Figure: DEFECT SEVERITY page

Field Description

The following table describes the fields on the DEFECT SEVERITY page:

Field

Description

DETAILS

Severity Name

Specify the name of Defect Severity.

Sort Order

Specify the sort order for the Defect Severity.

Default

Select this check box to display the Defect Severity as a default selection on other pages of the application.

Active

Indicates the status set for the Defect Severity.

  • If selected, the Defect Severity becomes an available option on the other pages of the application.
  • If not selected, the Defect Severity becomes an inactive value. The inactive Defect Severity values are not displayed in the Defect Severity list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the DEFECT SEVERITY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Defect Severity configured for the selected Tenant.

Figure: DEFECT SEVERITY page: List of Defect Severity values

  • To edit a Defect Severity value, click the Severity Name value. Make the appropriate changes and click SUBMIT.
  • To display the inactive Defect Severity values, click the Include Inactive check box.

Note:

When the Defect Severity values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Defect Severity value.

References