SummitAI Service Management Help
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What is a Mapping Profile?
A Mapping Profile is created to configure the update mode for the mapped fields.
To configure a Mapping Profile:
- Click Incident > Configuration > TFS > Configure Mapping Profile. On the CONFIG. MAPPING PROFILE List page click ADD NEW.
- On the CONFIG. MAPPING PROFILE page, enter the required information and click SUBMIT. For more information about the fields on the CONFIG. MAPPING PROFILE page, see Field Description.
Figure: CONFIG. MAPPING PROFILE page
Field Description
The following table describes the fields on the CONFIG. MAPPING PROFILE page:
Field | Description |
|---|---|
Profile Name | Type in the Profile Name |
Tenant | Select the Tenant in the drop-down list. |
Work Item Type | Select the Work Item Type in the drop-down list. |
Incident Fields | All the Incident Fields are listed in the drop-down list. Select the required field name. |
Work Item Fields | All the created Work Item fields are listed in the drop-down list. Select the required field name to be mapped to Incident Field. |
Update Mode | Select the required option in the drop-down list:
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Default value | Enter the default value for the field and click |
Active | Select the check box to activate the Profile. |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CONFIG. MAPPING PROFILE page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured Mapping Profile for the selected Tenant.
- To edit a Mapping Profile, click the Profile link. Make appropriate changes and click SUBMIT.
- To display the inactive Mapping Profile, click the Include Inactive check box.
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When the Mapping Profiles are displayed under the LIST table, the button ADD NEW is displayed on the ACTIONS panel. |
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