SummitAI Service Management Help
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What is a Checklist?
A Checklist is a list of tasks an Analyst needs to perform at various stages of an Incident. You can configure the Checklist and specify at what stages of an Incident or SR the tasks need to be performed. The Checklist is configured for a selected combination of Tenant, Status, Workgroup, and Category.
To configure a Checklist:
- Select Incident > Configuration > Incident Masters > Checklist.
- On the CHECKLIST page, select the Tenant and fill in the required details. For information about the fields on the CHECKLIST page, see Field Description.
- Click SUBMIT. A new Checklist is configured.
Figure: CHECKLIST page
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The following table describes the fields on the CHECKLIST page:
Field | Description |
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DETAILS | |
Status | Select the status from the list. |
Workgroup | Select the Workgroup from the list. |
Category | Select the Category from the list. |
Include Sub-Categories | Select this check box to enable the Checklist for the Sub-Categories. |
Sequence | Type in the sequence of the Tasks in the Checklist. You can also drag to re-arrange the sequence of Tasks in the Checklist. |
Task Name | Type in the name of the Task in the Checklist. |
Task Status | Select the status of task from the list: Not Applicable, Mandatory, or Optional. The Task Status value indicates if specifying the task status is mandatory, optional, or not applicable. |
Remarks | Select the remarks status for the task from the list: Not Applicable, Mandatory, and Optional. |
Active | Indicates the status of the Checklist.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CHECKLIST page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured checklist for the selected Tenant.
Figure: List of Checklists
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When the Checklists are displayed under the LIST table, the button ADD NEW and IMPORT are displayed on the ACTIONS panel.
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