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Incident Management 1
Audit Flow
Audit Log 1
Auto Complete Assistance
Customer Satisfaction Survey (CSAT)
First Call Resolution (FCR)
Incident Vs. Problem
Incident Status
Major Incidents
Monitoring SLA
Parent and Child Incidents
Parent and Child Relationship
Remote Desktop
Response Time Vs. Resolution Time
SLA, OLA, and UC
Templates and Rules
Work Orders
End Users
End User Dashboard
Logging Incidents
Viewing My Incidents List
Viewing/Updating My Incidents
Chatting with Analysts
Survey
Logging Incident for an Asset
Analyst Dashboard
Logging Incidents for Users 1
Viewing and Updating My Workgroup Incidents 1
Viewing and Updating Incident Details 1
Sending E-mails 1
Remote Desktop Sharing 1
Feedback Moderation 1
Managing My Incidents 1
Work Orders 1
Creating Work Orders
Viewing and Updating Work Orders 1
Administrators
Configuring Incident Management Module 1
Configuring Custom Fields for Incident Management 1
Configuring Category Incident Management 1
Configuring Closure Codes
Configuring Classification
Configuring Priority
Configuring Impact
Configuring Urgency
Configuring SLA Matrix
Configuring SLA Matrix By CI
Configuring Resolution Codes
Configuring ETR E-mail Notifications 1
Configuring Incident E-mail Notifications 1
Configuring Auto Work Orders 1
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Pending Reasons 1
Configuring Priority Matrix
Configuring User Types
Configuring Checklist
Configuring Major Incidents 1
Configuring Cost
Configuring Rules
Configuring Information Ticker 1
Configuring SMS Notification
Configuring Voice Call Notifications
Configuring Log Incident Page 1
Mapping Standard Operational Procedures
Configuring Feedback 1
Configuring End User Incident Details Page 1
Configuring Incident Evaluator
TFS-SUMMIT Integration
Configuring TFS Project
Configuring Work Item Fields
Mapping Field Values
Configuring Mapping Profile
Configuring TFS Profile Mapping
Viewing Reports
The Incident Breakup By Priority report is a graphical report that displays the Priority-wise distribution of Incidents for the selected months.
Figure: INCIDENT BREAK-UP BY PRIORITY page
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT BREAK-UP BY PRIORITY page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the INCIDENT BREAK-UP BY PRIORITY page.
Figure: FILTERS pop-up