Pending Approval SR Report SRM 1

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Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment
2 min read

SummitAI Service Management Help

 Service Request Management

Service Request Management 1

Report Description

Pending Approval SR Report displays the service requests with pending approval status. You can view SR ID, Status, Caller, Approver, Status, and so on.  

PENDING APPROVAL SR REPORT
Figure: PENDING APPROVAL SR REPORT

On the table, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PENDING APPROVAL SR REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the PENDING APPROVAL SR REPORT.


Figure: PENDING APPROVAL SR REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.