SR SLA by Business Unit 1

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Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

 Service Request Management

Service Request Management 1

Report Description

SLA by Business Unit report displays the SLA report Priority-wise for each customer (you can also specify the Workgroups) for the time period you specified (and Tenant you selected). Under the Resolution tab, the Resolution SLA data is displayed. Under the Response tab, the Response SLA data is displayed.

The graph shows the SLA summary Business Unit-wise. The table shows the SLA summary Priority-wise for Business Units.

SLA by Business Unit
Figure: SLA by Business Unit 

On the table, click the SR count hyperlink to view the list of SRs for the selected Business Unit, Priority, and SLA status. On the TICKET LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SR SLA BY BUSINESS UNIT REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SLA BY BUSINESS UNIT REPORT.


Figure: Report: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.