Workorder Search Option in Global Search

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

Read Complete Release Notes

Feature released in SummitAI Service Management (Sierra, Platform)

What's New?

  • Now, the users can also search for Work Orders using Global Search (Click the  icon in the Quick Action Bar). A new check box, Workorder, is added. For more information about Global Search, see Global Search.


    Figure: SEARCH -Workorder

  • Now, there is a limitation while searching for closed Incidents and Service Requests using Global Search. The search results display only tickets, which are closed in the last 30 days and restrict the older tickets. This limitation is added to improve the performance of Global Search. There are no restrictions for other statuses.


    Figure: Global Search