New Keywords on Notification Template

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

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Feature released in SummitAI Service Management (Sierra, Service Management)

What's New?

Keywords Related to Custom Attributes

Two new Keywords related to Custom Attributes, *CUSTOM_ATTR_SMS* and *CUSTOMATTRIBUTE*, are added. The End Users can now receive notifications through SMS and e-mail about the Custom Attributes configured on the FORM BUILDER page.

On the NOTIFICATION TEMPLATE page (Admin > Advanced > Notifications > Notification Template > Select a Tenant > Select a Template Name > Click the Keywords hyperlink), you can view the list of all the Keywords. For more information about Notification Templates, see Configuring Notification Template.

Figure: KEYWORDS pop-up page

Keywords Related to Change Management

Following new Keywords are added related to Change Management:

  • *CH_PLAN_START_TIME* for Planned Start Time
  • *CH_PLAN_END_TIME* for Planned End Time
  • *CH_DOWN_START_TIME* for Downtime Start
  • *CH_DOWN_END_TIME* for Downtime End
  • *CH_IMPACT* for Impact

Figure: KEYWORDS pop-up page

On the NOTIFICATION TEMPLATE page (Admin > Advanced > Notifications > Notification Template > Select a Tenant > Select a Template Name > Click the Keywords hyperlink), you can view the list of all the Keywords. For more information about Notification Templates, see Configuring Notification Template.