Overview3Duplicate

Owned by Enterprise IT
Jun 18, 2024
2 min read

Discover Next Generation Chatbot

The fast-paced demand to achieve more within less time has challenged technology. Interestingly, with the evolution of Artificial Intelligence (AI) and chatbot, a virtual assistant, we are able to not only address the many challenges but also exceed expectations by providing a plethora of benefits.

SummitAI is pleased to introduce Digital Agent (formerly CINDE) which is your "next best friend". The newly rebranded Digital Agent is power-packed with a robust and scalable bot based on Natural Language Processing (NLP) that understands the user's intent and classifies it as Service Request or an Incident. Digital Agent helps you in quickly resolving incidents or raise a service request in conversational English using WebChat or MS Teams channel.        

Before we dive into detailed sections, the following are the key aspects of Digital Agent.

  • Enabling Digital Agent with SummitAI Application << published link to be provided >>
  • Creating Tickets with Digital Agent << published link to be provided >>
  • Integrating Digital Agent with Service Request << published link to be provided >>
  • Chitchat and FAQ << published link to be provided >>
  • Integrating Web Chat with Digital Agent << published link to be provided >>
  • Integrating Microsoft Teams (MS Teams) with Digital Agent << published link to be provided >>
  • Spellcheck using Digital Agent << published link to be provided >>
  • Digital Agent Workbench<< published link to be provided >>