Reopened Incident Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Incident Management

Report Description

Reopened Incident Report displays the count of incidents reopened during the time period you specified (for a selected set of Workgroups and the selected Tenant).

REOPENED INCIDENTS Report
Figure: REOPENED INCIDENTS Report

On the table, click the Incident ID to view the incident details. For information about viewing reports, see View Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the REOPENED INCIDENT REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the REOPENED INCIDENT REPORT page.

Figure: REOPENED INCIDENTS Report: FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.