CI Report_IM

Owned by Aravind Naik (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Incident Management

Report Description

This report displays the count of incidents Configuration Item wise during the time period you specified (for a selected set of Workgroups and the selected Tenant).


Figure: CI REPORT

On the table, click the Incident count hyperlink to view the incident list for the selected CI. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CI REPORT page: 

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the CI Report.


Figure: CI REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.