Configuring Urgency CM

Owned by manikandan.subbiah
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
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SummitAI Service Management Help

Change Management

Urgency is an indication of how quickly a Change Record (CR) should be resolved, otherwise, it may have a significant impact on business processes. You can add and modify Urgency for a CR under a Tenant.

To configure Urgency:

  1. Select Change > Configuration > Urgency.
  2. On the URGENCY page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant, type in the Urgency name in the Urgency Name text box and specify a numeric value in the Sort Order text box. If you select the Active check box, the Urgency becomes an available option in the Urgency list on the other pages of the application.
  4. Click SUBMIT. A new Urgency value is configured.

URGENCY page

Figure: URGENCY page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the URGENCY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Urgency values configured in the SUMMIT application for the selected Tenant.

Figure: URGENCY page: List of Urgency values

  • To edit an Urgency value, click the Urgency Name. Make the appropriate changes and click SUBMIT.
  • To display the inactive Urgency values, click the Include Inactive check box.

Note

When the Urgency values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Urgency value.

References