Retrieve Incident Details with Custom Attributes
Enterprise IT
Shilpa K (Deactivated)
You can retrieve the Incident details with custom attributes based on the Instance using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
|---|---|
| IM_GetIncidentListwithDetails | POST |
Sample Request
{
"ServiceName": "IM_GetIncidentListwithDetails",
"objCommonParameters": {
"_ProxyDetails": {
"TokenID": "",
"OrgID": "1",
"ReturnType": "JSON",
"APIKey": "XXXXXXXXXXX",
"AuthType": "APIKEY",
"ProxyID": 0
},
"objIncidentCommonFilter": {
"Executive": 1,
"WorkgroupName": "",
"CurrentPageIndex": 0,
"PageSize": 30,
"OrgID": "1",
"Instance": "Info",
"Status": "Open",
"strUpdatedFromDate": "",
"strUpdatedToDate": "",
"IsWebServiceRequest": true,
"CategoryName": "",
"Categories": ""
}
}
}
Request Parameters
| Parameter Name | Type | Description | Notes | Mandatory |
|---|---|---|---|---|
Executive | INTEGER | Is the requester an Analyst? | The value is 1, if the requester is an Analyst. | FALSE |
WorkgroupName | STRING | Name of the Workgroup for which the required Incidents belong to. | You can get multiple workgroup Incidents by using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3" | FALSE |
| CurrentPageIndex | INTEGER | Current Index of the page that you are looking into. | For Example: If each page contains 10 records and there are 10 pages. Items from 1 to 10 are displayed when you specify the CurrentPageIndex value as 1. | TRUE |
| PageSize | INTEGER | Number of records that should be displayed per each page. | For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. | TRUE |
| OrgID | INTEGER | Unique Identification number of the Organization. | The value must be always 1. | TRUE |
Instance | STRING | Name of the Instance. | For Example: Information Technology | TRUE |
Status | STRING | Status of the Incidents that should be displayed. | Status can be Open, Reopened, New, Assigned, In-Progress, Pending, Resolved, Closed, and Cancelled. You can get all Incidents with different status' by using comma separation between the status names without a space. For Example: "Status": "Open,New,Assigned,In-Progress" | FALSE |
strUpdatedFromDate | STRING | You can select the date range to get the list of Incidents. Specify the From Date of the Incidents that you want to be displayed. | The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. | FALSE |
strUpdatedToDate | STRING | You can select the date range to get the list of Incidents. Specify the To Date of the Incidents that you want to be displayed. | The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. | FALSE |
IsWebServiceRequest | BOOLEAN | Is the Web Service is a Request or not? | By default the value is always true. | TRUE |
CategoryName | STRING | Name of the Category. | FALSE | |
Categories | STRING | Unique Identification numbers of the Category. | You can get different categories with by using comma separation between the Category IDs without a space. | FALSE |
Sample Response
Response:
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "C8B722E24F7B70E87C5193083A24B0DFF33C31196592F123955BFC6E286F7CAFB5274A83E6CEB25CA0FA6ED02679A57A3723A25817697C7253F87643F42738
C00B16647764926594AD72C298B3FD508E47E1F4C59A2754F533DE2CE117E8558B2954BC989DEC2A14496D6153D6F82233D5ADB5859DB13C43F001D3E9F1635EDD",
"OrgID": 0,
"OutputObject": {
"MyTickets": [
{
"IncidentDetail": [
{
"ROWNUM": 1,
"Ticket_ID": "5t9qwD1rx4tdcn%2beUYr9Ww%3d%3d",
"TotalRows": 7697,
"Incident_ID": 45840,
"Logged_Time": "2021-03-17 11:41:14",
"Status": "Assigned",
"Symptom": "-No Symptom-",
"Workgroup_Name": "IT Infrastructure TEST",
"Executive_Name": "vivegan",
"Assigned_Engineer": 1280,
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "11 to 10",
"CallerName": "vivegan",
"Caller_EmailId": "vivegan.jeyam@harman.com",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 195,
"Response_ElapseTime": 0,
"Resolution_ElapseTime": 1939,
"Response_SLA_Reason": "",
"Resolution_SLA_Reason": "",
"SLAProgress": 19390,
"IsParentRecord": 0,
"UserProfileImageName": "",
"CallerUpdate": false,
"IsChild": 0,
"IsParent": 0,
"AssignedToMe": 1,
"Reopened": false,
"Sup_Function": "Info",
"SLARemainingTime": -1929,
"Updated_Time": "2021-03-20 16:29:45",
"Customer": null,
"Location": null,
"Urgency": "IT Urgency 1",
"Impact": "IT Impact 1",
"Classification": "Testing",
"FullClassification": "Testing",
"Category": "Email",
"FullCategory": "Email",
"OpenCategory": "Email",
"FullOpenCategory": "Email",
"Pending_Reason": null,
"Schedule_Date": null,
"Service_Window": "11 to 10",
"IsAttExists": 1,
"IsAutoResolve": 0,
"Vendor_Incident_ID": "",
"Vendor_Name": "",
"Vendor_status": "",
"VendorIncidentStartDate": null,
"VendorIncidentEndDate": null,
"Assigned_Engineer_Name_Secondary": "",
"Response_voilation": "No",
"Resolution_voilation": null,
"Response_Deadline": "2021-03-17 15:41:00",
"Resolution_Deadline": "2021-03-17 11:51:00",
"Reslution_Code_Name": null,
"Closure_Code_Name": null,
"IsMajorIncident": "Yes",
"AgeClass": "purple",
"AgingInfo": "5-10 Days",
"SLAPercent": "100",
"SLAProgressClass": "danger",
"Remaining_SLA_Time": "<i class=\"fa fa-play\" style=\"color:#51A351\" title=\"SLA In-Progress\"></i> 1 Dy, 8 Hr, 9 Mi",
"Sub-Workgroup_Name": null,
"Description": "sdcasdcasdcasdasdvsd",
"Solution": null,
"User_Log": "Testing this payload for Resolving",
"Private_Log": null,
"AttachmentNames": " admin.txt, Sravan_Resume_DotNet.docx"
}
],
"CustomAttribute": [
{
"ID": 1,
"Incident_ID": 45840,
"Group_Name": "General Area",
"IM_CtAttribute_ID": 425,
"SR_CtAttribute_Name": "TicketNo",
"AttributeText": "1ewds"
},
{
"ID": 2,
"Incident_ID": 45840,
"Group_Name": "General Area",
"IM_CtAttribute_ID": 434,
"SR_CtAttribute_Name": "Data",
"AttributeText": "B"
},
{
"ID": 3,
"Incident_ID": 45840,
"Group_Name": "General Area",
"IM_CtAttribute_ID": 462,
"SR_CtAttribute_Name": "Number",
"AttributeText": "324234"
},
{
"ID": 4,
"Incident_ID": 45840,
"Group_Name": "General Area",
"IM_CtAttribute_ID": 476,
"SR_CtAttribute_Name": "UPLOAD FILE",
"AttributeText": "Calculus CA test 2 CO-3 descriptive.docx"
},
{
"ID": 5,
"Incident_ID": 45840,
"Group_Name": "General Area",
"IM_CtAttribute_ID": 477,
"SR_CtAttribute_Name": "File_Upld_Ctrl",
"AttributeText": "CR Info.docx"
},
{
"ID": 6,
"Incident_ID": 45840,
"Group_Name": "General Area",
"IM_CtAttribute_ID": 485,
"SR_CtAttribute_Name": "Date TimeZone",
"AttributeText": "Mar 10 2021 12:00AM"
},
{
"ID": 7,
"Incident_ID": 45840,
"Group_Name": "General Area",
"IM_CtAttribute_ID": 486,
"SR_CtAttribute_Name": "Multiselect DD",
"AttributeText": "A1,B1,C1"
}
]
}
]
},
"OutputID": 0,
"Input": null
}
Status and Error Codes
For more information, see Status and Error Messages.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ