Feedback - Other User's Incidents

Owned by Enterprise IT
Apr 23, 2024
4 min read

You can save the feedback on the other user Resolved/Closed Incidents using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SaveFeedback

POST

Sample Request

Json Format
{
    "ServiceName": "SaveFeedback",
    "objCommonParameters": {
        "_ProxyDetails": {
            "SAASOrgID": "0",
            "LoginUID": 0,
            "RequestType": "mobile",
            "MobileVersion": "5.10.3",
            "Password": "test@123",
            "AuthType": "FORM",
            "ProxyID": 0,
            "OrgID": "1",
            "TokenID": "",
            "ReturnType": "JSON",
            "UserName": "Amy@abc.com"
        },
        "objFeedbackDetailsJSON": {
            "FeedbackDetailsJSON": "{\r\n                \"AvgRating\": 2.0,\r\n                \"Comments\": \"Testing from postman\",\r\n                \"InstanceName\": \"Info\",\r\n                \"ModuleName\": \"IM\",\r\n                \"Ticket_ID\": 28921,\r\n                \"IsUpdated\": true,\r\n                \"NoOfPoorRatedQuestion\": 0\r\n            }"
        },
        "FeedbackRatingList": [
            {
                "Rating": "3",
                "IsPoorRated": false,
                "Comment": "Testing from postman update",
                "Ticket_ID": "28921",
                "FdQ_Id": 3,
                "AnswerID": "122"
            },
            {
                "Rating": "3",
                "IsPoorRated": false,
                "Comment": "Testing from postman update",
                "Ticket_ID": "28921",
                "FdQ_Id": 4,
                "AnswerID": "125"
            },
            {
                "Rating": "3",
                "IsPoorRated": false,
                "Comment": "123",
                "Ticket_ID": "28921",
                "FdQ_Id": 1032,
                "AnswerID": "1869"
            }
        ]
    },
    "IsEncryptionEnabled": false
}
 }

Sample Response

Json Format
{"Errors":"","Message":"Feedback saved successfully.","Output":null,"TokenID":"40088CC896CC89E25099EC2EBA437574FC7163D613BFF725003EEDCC141B4D86FE16B433120262402210C7B37FFD334B4ADC561120747D9271C0E3577BFDE582CCC3D0EC69D1A6D4C4EA617B869824FF8DB5C7EFEAC43101F974AC87A20A40E0CAE73DAC1055D2CDDE39E041ADF2629347BBCB27DF2A8E5F49321FCFB1381A2CC671D5DEB6D16BB6FCECF2E420432A1D","OrgID":0,"OutputObject":null,"OutputID":0,"Input":null}

Status and Error Codes

For more information, see Status and Error Messages.