Retrieve Incidents Master Data
Enterprise IT
Shilpa K (Deactivated)
Owned by Enterprise IT
Apr 23, 2024
26 min read
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You can retrieve the master data of all Incidents based on the Instance using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
|---|---|
| IM_GetIncidentMaster | POST |
Sample Request
Json Format
{
"ServiceName": "IM_GetIncidentMaster",
"objCommonParameters": {
"RequiredParameters": {
"InstanceCode": "Faci",
"PageName": "TicketDetail",
"IsRequiredClassificationandCat": true
},
"_Pro xyDetails": {
"AuthType": "APIKEY",
"APIKey": "XXXXXXXXXXXXXX",
"TokenID": "",
"OrgID": "1",
"ReturnType": "JSON",
"ProxyID": 0
}
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
InstanceCode | STRING | Instance defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | TRUE |
PageName | STRING | Name of the page. The values are constant and as follows:
| TRUE |
IsRequiredClassificationandCat | BOOLEAN | Is Classification and Category are required? The value is either true or false. | TRUE |
Sample Response
Json Format
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "",
"OrgID": 0,
"OutputObject": {
"MasterData ": {
"IncidentMasters": {
"userDetail": {
"CallerContactNumAttributeId": 0,
"UserID": 11,
"EmpID":nu ll,
"Title": null,
"UserName": null,
"EmailID": "John@xyz.com",
"NT_UID": null,
"Frm_UID": null,
"Frm_PWD": null,
"Role": null,
"UName": "peter",
"Contact": "XXXXXXXXXX",
"Active": false,
"CustomerName": null,
"LocationName": "Bangalore",
"Location ": 1861,
"OrgID": 0,
"Customer": 0,
"WGAccess": null,
"RPTAccess": null,
"InstanceAccess": null,
"Lan dingPage": null,
"LoginType": null,
"UserProfileImageName": "f29c3b16-312d-4aa3-b206- a97400cc9261.jpg",
"UT_ID": 0,
"MobileNo": "XXXXXXXXXX",
"GUID": null,
"LicenseEdition": null,
" LicenseAttributeType": null,
"ConcurrentLicCount": 0,
"LogInAnalystAsUser": false,
"MasterMenuT rimList": null,
"IVR_Enable": false,
"IVR_AgentExtn": null,
"IVR_RefreshInterval": null
},
"locationList": null,
"workgroupList": [
{
"Text": "Workgroup 1",
"Value": "8",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "Workgroup 2",
"Value": "18",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"assignedEngineerList": [
{
"Text": "Bob",
"Value": "9",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "Bob",
"Value": "15",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"slaList": [
{
"Text": "24/7 support",
"Value": "8",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"urgencyList": [
{
"Text": "Urgency 1",
"Value": "5",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"impactList": [
{
"Text": "Impact1",
"Value": "5",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"priorityList": [
{
"Text": "Priority1",
"Value": "6",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"configurationItemList": [],
"statusList": [
{
"Text": "New",
"Value": "New",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "Assigned",
"Value": "Assigned",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"resolutionCodeList": [
{
"Text": "Resolution code 1",
"Value": "4",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"pendingReasonList": [
{
"Text": "Pending Reason 1",
"Value": "4",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"communicationTemplateList": [],
"sourceL ist": [
{
"Text": "0",
"Value": "3142",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "0",
"Value": "3143",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"userTypeList": [],
"userCustomAttribute": null,
"privatelogConfigList": [],
"priorityConfigurationList": [
{
"PriorityID": 6,
"PriorityName": "Priority 1",
"ResponseSLA": 10,
"ResolutionSLA": 30
}
],
"staticFieldConfigurationList": null,
"customFieldGro upList": null,
"customFieldConfigurationList": null,
"customFieldDDLDataSource": null,
"AlertMess age": null,
"viewList": [
{
"Text": "Resolved_IT",
"Value": "1",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "In_Progress",
"Value": "4",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"majorincidentConfigu ration": [],
"MediumList": [
{
"Text": "Application",
"Value": "Application",
"EngineerInShift": 0,
"Shif tEnabled": 0
},
{
"Text": "Mail",
"Value": "Mail",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"CCDetails": null,
"defaultViewList": [
{
"Text": null,
"Value": null,
"E ngineerInShift": 0,
"ShiftEnabled": 0
}
],
"CustomFilterList": []
},
"Classifications": [
{
"id": "5",
"text": "Cl assification 1",
"parent": "#",
"IsDefault": false,
"IsDefaultForPM": false,
"Active": true,
"fullname": null,
"checked": false,
"IsLeafNode": false,
"db_mapping_id": 0,
"title": null,
"HasCatalog": false
}
],
"Category": [
{
"id": "4 7",
"text": "Housekeeping",
"parent": "#",
"IsDefault": false,
"IsDefaultForPM": false,
"Active": true,
"f ullname": null,
"checked": false,
"IsLeafNode": false,
"db_mapping_id": 0,
"title": null,
"HasCatalog":fals e
},
{
"id": "48",
"text": "Electrical",
"parent": "47",
"IsDefault": false,
"IsDefaultForPM": false,
"Active": true,
"fullname": null,
"checked": false,
"IsLeafNode": false,
"db_mapping_id": 0,
"title": null,
"HasCatal og": false
}
],
"Location": [
{
"CM_ID": 1843,
"CM_Value": "3B"
},
{
"CM_ID": 1861,
"CM_Value": "Bang alore"
}
],
"InstanceSettings": {
"ConfigIncomplete": true,
"Tick etClosingMode": "Manual",
"AutoClosingDays": 0,
"EnableKBPopup": true,
"FCROption": false,
"FC RConfigured": false,
"EnableEfforts": true,
"EnableStopWatch": false,
"EnableAnalyticalSearch": false,
"EnableMajorIncident": false,
"EnableClosureCategory": false,
"EffortWatchMode": 2,
"ConvertIncide ntToRequestMode": "MANUAL_RESOLVE_INCI",
"EnableBulkUpdateList": true,
"EnableTrouble shootingtabDetails": true,
"EnablePartnerInfotabDetails": true,
"EnableRunBookAutotabDetails":tru e,
"EnableCategoryParentNode": false,
"EnableClassificationParentNode": false,
"EnableChangeCaller ": false,
"EnableAdditionalInfo": true,
"EnableAttachment": true,
"EnableDeleteAttachmentByExecuti ve": false,
"EnableDeleteAttachmentByUser": false,
"EnableAssignReopenedToWG": false,
"EnableMa nualIncidentCancellation": false,
"AllowWorkgroupOwnerToEditPriority": true,
"ViewOtherWgInci dentDetail": true,
"IM_Symptom_MinChar": 10,
"IM_Description_MinChar": 20,
"SR_Symptom_M inChar": 0,
"SR_Description_MinChar": 0,
"EnableCallerSelection": false,
"SRRemarksLabel": null,
"D isableCategoryForAnalyst": false,
"DisableClassificationForAnalyst": false,
"SR_RemarksDisplay": 0,
"ValidateImpactOnChange": false,
"ValidateUrgencyOnChange": false,
"ValidatePriorityOnChange": false,
"ValidateWorkgroupOnChange": false,
"PriorityValidationOrder": null,
"HideMailToCaller":fal se,
"FeedbackMandatoryIM": false,
"FeedbackMandatorySR": false,
"LimitTransferWorkgroup": false,
" IM_EnableSecondaryAnalyst": false,
"IM_EnableAutoAssignTickets": false,
"SR_IsCartEnabled":fals e,
"EnableEffortsByPendingStatus": false,
"EnableEffortsByResolvedStatus": false,
"EnableEffortsBy Workgroup": false,
"EnableEffortsByAssignedExecutive": false,
"IM_EnableKBOnIncidentResolve":fa lse,
"IM_FeedBack_Enabled": true,
"SR_FeedBack_Enabled": true,
"IM_CategorySortOrder": 0,
"IM_ClassificationSortOrder": 0,
"SR_CatalogSortOrder": 0,
"SR_ClassificationSortOrder": 0,
"IM_Enable PendingToActive": false
}
}
}
}
Status and Error Codes
For more information, see Status and Error Messages.
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