Retrieve SR List with Interval

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment
6 min read

You can retrieve the SR list based on the interval using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_GetSRListByInterval 

POST


Sample Request
{
  "ServiceName": "SR_GetSRListByInterval",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXX",
      "ProxyID": 0,
      "ReturnType": "JSON",
      "OrgID": 1
    },
    "Instance": "Info",
    "Interval": 5,
    "srStatus": ""
  }
}

Request Parameters

Parameter NameTypeDescriptionType

 Instance 

STRING

Name of the Instance.

For Example: Info,

TRUE

 Interval 

INTEGER

Number of SRs to be displayed in the Response.

TRUE

srStatus

STRING

Status of the Service Request.

FALSE

Sample Response
{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": null,
    "OrgID": 0,
    "OutputObject": [
        {
            "Org_Id": 1,
            "Ticket_ID": 2685,
            "Ticket_No": "SR2694",
            "Reg_Time": "2017-03-23 13:23:14",
            "STATUS": "New",
            "Medium": "Web",
            "LoggedBy": 11,
            "LoggedBy_EmailID": "john@xyz.com",
            "ClassificationID": 42,
            "Classification": "/testh",
            "CatalogID": 2356,
            "Category": "/Desktop",
            "CategoryID": 1,
            "Subject": "New Service Request raised for -Desktop\\March 2nd II",
            "Pending_Code": null,
            "PendingReason": null,
            "Severity": 0,
            "TicketNumber": "2694",
            "Severity_Name": null,
            "Severity_Display": null,
            "PriorityName": null,
            "Criticality": 0,
            "Criticality_Name": null,
            "Impact": 0,
            "SLA": 0,
            "SLA_Name": null,
            "Assigned_Workgroup": 21,
            "WG_Name": "Audit Log Testing",
            "Assigned_Engineer": null,
            "Assigned_Engineer_Name": null,
            "Assigned_Engineer_Email": null,
            "Assigned_Engineer_EmpID": null,
            "Response_Deadline": null,
            "Response_Time": null,
            "Response_SLA_Met": null,
            "Response_SLA_Reason": null,
            "Resolution_Deadline": null,
            "Resolution_Time": null,
            "Resolution_SLA_Met": null,
            "Resolution_SLA_Reason": null,
            "Closure_Code": null,
            "ClCode_Name": null,
            "Repeat_Ticket": false,
            "Reopen_Ticket": false,
            "attachments": false,
            "Information": "Service Request Information",
            "Solution": null,
            "Userlog": null,
            "Internallog": null,
            "CALLER": 11,
            "Caller_Name": "abc",
            "Caller_EmailID": "john@xyz.com",
            "Sup_Function": "Info",
            "Sup_Function_Name": "Information Technology",
            "KB": null,
            "ParentTicketID": null,
            "Updated_Time1": "2017-03-23 13:23:14",
            "Updated_Time": "2017-03-23 13:23:14",
            "Schedule_Date": null,
            "Target_Completion_Date": null,
            "Resolution_SLAOfSeverity": null,
            "UserID": 11,
            "ManualEscalationDate": null,
            "ManualEscalationLevelID": null,
            "ManualEscalationRemarks": null,
            "Impact_Name": null,
            "NotificationMethod": null,
            "ServiceRequestTypeName": "Service Catalog",
            "ServiceRequestTypeId": 0,
            "ServiceCategoryName": "Desktop",
            "CategoryCatalogName": "Desktop\\March 2nd II",
            "IsApproved": true,
            "ActualRegTime": "2017-03-23 13:23:14",
            "SR_Status": "Approved",
            "CancellationRemarks": null,
            "StrCatalogID": null,
            "ServiceCategoryId": 1,
            "Response_PriorityName": null,
            "Response_DeadlineMinutes": null,
            "ResolveSRUsingLastWO": false,
            "ClosureCategory": null,
            "ResolutionCode": null,
            "ResolutionCodeName": null,
            "ClosureRemarks": null,
            "TicketClosingMode": "Auto"
        }
    ]
}

Status and Error Codes

For more information, see Status and Error Messages.